Dear Insiders, In Island the volcano is spitting ash, in Berlin Jochen Hunold, head of Air Berlin spit rough words. On the ground, there was a chaos last week. Hoteliers in Germany, Austria and Switzerland tell how they handle the booking situation. Our labour law expert Joachim Jungbluth brings light into legal questions - how should employers deal with employees who have returned with a delay? Peter Borer, COO Peninsula Hotels, was able to catch the last flight to Hong Kong. In Zurich, he talked about the changes within the luxury group and about the balancing act between economising and luxury.This week, the tour operators got into a flap – six weeks ago, three of them were calmly sitting on the stage at the ITB Hospitality Day, trying to explain how individually full-package operators are able to react. Today, with the summary of the 6th panel discussion, we end our report about the ITB 2010 and its hotel conference. Theses articles can be still found under "Network" and are free of charge.In June, hospitalityInside.com will be media partner of the "Future Forum" of Design Hotels. The creative minds around Claus Sendlinger invited international "hot shots" from design, architecture and future research to find inspirations for hybrid thinking. The symposium with the title "Hybrid Thinking" is also open to external participants! You'll find more at "Network".Giving the hospitality industry a face at Expo Real's real estate world is the aim of the first joint stand and the second network event "Bricks&Brains" in Munich in October 2010. Interested businesses are invited to participate as co-exhibitors or sponsors. You'll find more at "network". - To the full editorial...