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Editorial January 13, 2006 - Do's & Don'ts for Staff and Management

13.1.2006

Dear Insiders,

again, after the festive season we are back to "business as usual". For 2006, as reported through various media towards the end of last year, the German hotel industry wants to increase room rates. Finally! The signal is an important one, even when the reasons behind the decision differ. One manager of a large German hotel group said at a Christmas reception, that rates will be increased by 19% without compromise: The hotels have had enough of the endless price squeeze from the conglomerates and feel pressurized by the energy companies.

Exciting topics are not in short supply for the next 12 months; we'll be there to pick up on them, keeping our ears wide open.

Already things are hotting up: Kempinski's CEO Reto Wittwer is preparing his own sweeping changes in Geneva. His reasons remain obscure. Does he want to prove his "leading qualities" to the Thai owners? Make greater savings? Particularly puzzling about the whole thing is that in his immediate management area there is almost no-one left who knows anything about how procedures were set and decisions taken in previous years. Is Wittwer, CEO of over ten years, perhaps only able to keep his head above water on account of his hire and fire policy?

Whoever is hoping to do good business in the new year will need not only dependable and competent management team, but also a qualified staff at the "other end" - for instance, in the call centre. Our reservation test awards famous names moderate to good marks.

I also recommend printing out our technology checklist. Many tips can be found there as to how IT can - when integrated properly - make guests happy. The day to day experience paints a different picture, as many a guest will tell you. 60 Do's and Don'ts for your company.

As from today our column "Event Promotion" will also take on renewed prominence. The ITB 2006 is drawing closer - the world's biggest tourism fair. hospitalityInside.com is part of the new focus: Together with Messe Berlin we are to organize the first hotel conference of the ITB, the "Hospitality Day", to which we would now like to extend a cordial invitation to you and your colleagues. The mini congress is open to everyone and will present as speaker and guest not all the usual suspects in Germany. Take a read.

With two new additions to our team of specialist journalists -Silvia Pfenniger in Switzerland and Gillian Upton in London - this year will also see a continued stress on news from abroad and the way to a European wide information network will be paved further.

In the following weeks I'll presumably be meeting a number of you personally at the coming industry events. I'm looking forward to that.

With warm regards,
Maria Puetz-Willems
Editor-in-Chief

Questions? Ideas? maria@hospitalityInside.com

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