HI+

Happiness and new vibes

23.1.2020

Dear Insiders,

It might be astonishing and then not at all: Our six chains concluded the year 2019 happy and very happy – probably just like many others in the German hotel industry. But what do the six chains expect from 2020? Vienna House, Choice, Achat Hotels, Intercity, IHG, and Novum provided answers. Three of them expect moderate increases, two of them higher budgets. This mixture probably corresponds well to the industry's mood concerning the new year.

The new year would be fine, if there wasn't the problem with the employees. In Italy, even Bachelor graduates earn 20% less in the hospitality segment than average employees. In addition, hotel staff are not educated sufficiently. At the same time, businesses are burdened with significantly higher personnel costs than in other countries. In their HR studies, two renowned universities present Italy's misery in plain figures.

First stages of sustainable initiatives concerning individual Serviced Apartment brands give rise to slight optimism. There are investors and operators with different ways of thinking and acting – and today the first details about a new agreement model, the so-called Green Lease.

The travel year 2019 was bombastic again, as officially confirmed by the UNWTO this week: 1.5 billion people travelled around the world, which is 4% more than in 2018. And it predicts repeated growth of 3-4% this year. In other words: The industry needs to cope with its challenges – from HR to overtourism… The Austrians are a very good example for the fondness of travelling: They love to travel long distances by plane, but also stay in their home country. The current travel compass reveals everything.

The world's largest tour operator TUI will soon shut down its subsidiary TUI Italia, which does not seem very logical in light of the record turnovers in the country. The Austrian hotel group B(l)ackhome is pushing from Germany into the German-speaking countries and beyond now. And Sabre wants to operate its business from the cloud, in future – the Google-Cloud. Somebody seems to be ready to compete with WeChat & Co. This big announcement was immediately followed by a second piece of news: Sabre and Accor developed a common PMS for all 5,000 hotels; which is a novelty in this way.

And we are happy to point out this call for innovative PropTechs: Union Investment and the start-up platform GERMANTECH from Berlin are looking for the best PropTech in the hospitality industry. Are you one or do you know one? Then please apply today… The countdown has already started. Applications can be handed in until February 15, 2020. More details on our page 1.

Yours, Maria Pütz-Willems, Editor-in-chief

Your opinion? maria[at]hospitalityInside.com

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