Peninsula first-half 2011: Hit by Tokyo

Hong Kong/Zurich. Peninsula Hotels are still among the finest luxury hotels in the world. Without much ado, the group is continuing its expansion: the Peninsula Shanghai just opened, 2012 will see the first European hotel in Paris, and there are highly ambitious plans concerning India. Clement K.M. Kwok, CEO of Hong Kong & Shanghai Hotels Ltd, the parent company, sits in the group’s headquarters - next to Peter C. Borer, Chief Operating Officer, from Switzerland. Last week, Borer was on the road with Rainy Chan, General Manager of the Peninsula Hong Kong, and Paul Tchen, General Manager of the Peninsula Shanghai. Silvia Pfenninger, our correspondent in Switzerland, met the three and asked them about the new hotels, the economic situation and cost-saving measures as well as the challenges concerning employee quality.