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The rise of Social Robots

Guests only trust the interactive machines in trusted hotel brands

Social Robot_Waiter_16-9_1920_c Marko, Adobe Stock

Service robots are now accepted, but are guests ready to communicate with robots? / © Marko, Adobe Stock

8.3.2024

Service robots that clear crockery silently are becoming increasingly common in restaurants. And guests are accepting them. They will soon be followed by Social Robots that can communicate with guests. Where will this work? Only with hotel brands that are trusted by guests! Hoteliers with staff bottlenecks will love it.

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Autor

Sarah Douag

worked for a travel agency before she started writing for French media. From Cannes and Paris, she moved to lively Amsterdam, where she analyzes international hospitality trends and their backgrounds with razor-sharp precision.

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