Voicebots take over
Magazin • 27.6.2025 • 43986
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Voicebots take over

Ever more dynamic: AI communicates with the guest and reserves the room

Voicebot and Guests
Welcome! The voicebot, invisible in the background. / © AI generated photo ChatGPT
27.6.2025

Chatbots are out. Telephone AI voicebots are now fundamentally changing guest communication in hotels: They are already taking bookings and answering questions, working around the clock. Call quality and the precision of the information provided increase every month. User acceptance is also growing rapidly. 

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Autor

Catherine Bouchon

Catherine Bouchon

is a qualified journalist and MBA holder, as well as communications manager with around 20 years of experience. She spent almost 15 years as Director of Public Relations at Lindner Hotels AG. Bouchon holds an MBA in Communication & Leadership from Quadriga University and has completed numerous further training courses in digital communication and AI. She is also a volunteer at the Federal Association of German Communicators and has received several awards, including the German Traveller Award and the PR Bild Award. Most recently, she worked in press and communications at the Construction and Real Estate Association of North Rhine-Westphalia.

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