Details change stories

Details change stories

Maria Pütz-Willems

Dear Insider,

A year ago, hoteliers were still fiddling around with ChatGPT on the sofa, but now the AI assistants proliferate, each one better than the one before. It's about power over travel bookings. SEO, the internet search engine that everyone had to feed with buzzwords for years to generate clicks, is now just the fodder for GEO: for that AI colleague that can immediately provide answers and offers to the web surfer. The term for this is Generative Engine Optimisation. Today, our AI-expert Catherine Bouchon explains the advantages and disadvantages of GEO. Only the best stories will win. 

The story of the aparthotel provider Staycity is simple: It is based on one company, two brands, three apartment sizes and a kitchenette in every apartment. The two growth drivers are Staycity and Wilde. With a more flexible ground floor, more service, more food and more quality, the twin sisters are becoming more visible in Europe, always in key cities, please. The profit margin is fantastic.  

Adrian Lindner is a long way from dreaming. He does not want to expand at present but wants to further stabilise the restructured Lindner Group in Germany. The hotel operator is out of insolvency under the debtor-in-possession rules. He wants to rebuild trust in the market. The designated new CEO (35), the third generation in the large Lindner family, was involved from the outset as "insolvency project manager". And as a manager, he admits self-critically and with unexpected frankness to "many mistakes" in our very first conversation. And that the family has lost its closeness to the company. 

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Billions in compensation from Booking after the class action lawsuit?

Billions in compensation from Booking after the class action lawsuit?

29.8.2025

Dear Insider,


I saw them myself two weeks ago: the countless unoccupied beach loungers on the Italian Mediterranean coast. For me, it's the vacation picture of the year. Neither locals nor tourists want to pay over €30 and certainly not €50 or €60 per day for sun loungers and umbrellas. The evidence lies a few meters away in the sand: on the towel, under your own little parasol, like sardines in a tin next to each other. It's cheaper.


In today's extremely comprehensive issue after the summer break, this topic pops up again and again, including in the eight chain balance sheets of recent weeks as well as in medium-sized hotel groups. Consumption is falling, demand is beginning to crumble. It can no longer be overlooked or ignored.


Don't cry, read on. I have a good mood topic for the Booking.com haters among you. At least 15,000 hotels have so far joined the pan-European class action against the OTA and the best price clause, HOTREC reported yesterday. These include the largest chains in Europe as well small guesthouses. The lead lawyer behind this lawsuit and coordinator of previous Booking proceedings is very, very confident of winning this case. The antitrust lawyer from the renowned German law firm Schneider Geiwitz & Partner explains his logic in a six-page interview. He expects a "ten-digit figure" as compensation. Billions are at stake.

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