Distribution: Dominance of OTAs remains
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Booking called out for unethical practices
Booking.com has faced multiple protests in front of its headquarters in Amsterdam in the last months, driven by allegations of listing properties in Israeli settlements within the occupied Palestinian territories. The company’s dominant position in Europe has also come under criticism as the EU officially designates Booking.com a "gatekeeper".
Booking.com: Under enormous pressure
Booking Holdings reported a record year in 2023 - and is also defending itself against a hefty fine from the Spanish supervisory authorities for alleged anti-competitive practices. The company must also notify the European Commission of its potential categorisation as a "gatekeeper", which entails new regulations.
The gatekeepers behind the gate
Four weeks ago, the European Union activated two important digital laws from 2021: they restrict the freedom of action of six tech giants: Alphabet (Google), Amazon, Apple, ByteDance (Tiktok), Meta (Facebook), and Microsoft - the "gatekeepers" of the virtual world - will have to respect customers rights. Also, the laws will reinforce the bargaining power of millions of European SMEs, also in the hotel industry.