Editorial
Dear Insiders,
The crises have many of us firmly in their grip, as they do much of this issue. With inflation in Germany running at 10 percent, the Federal government finally put the brakes on gas prices yesterday - on the heels of banks and economic institutes predicting gloom for 2023/24 that very morning. The German Angst is back.
Though British hoteliers are also feeling anxious: 300 CEOs have written to the Prime Minister. One-fifth of the businesses will not survive. The association presents an action plan and is equally hopeful of a price cap. In France, unions are working with government on energy-saving measures that cost no money.
That sounds more pragmatic than in Germany, where special broadcasts and talk shows aim to outdo each other every evening well into the night. Even Germany’s generally more modest public broadcasters are now losing any sense of proportionality.
Sarah Douag describes the energy crisis in the UK and France in terms of facts rather than media hyperbole. All correspondents have researched how many hoteliers already demand an "energy cost surcharge" from their guests. €10 per night or only two? Whether Italian, Austrian or German: Here, most hoteliers are apparently showing sensitivity. They still want to welcome guests in the 4th quarter.
In any case, the energy crisis continues to fuel the employment crisis. Italy's luxury hoteliers are jubilant about a great season, but they will be short of staff in the future... "Disruption" must be priced into business models and HR strategies in the future, say tourism professors Celine Chang and Markus Pillmayer of Munich University of Applied Sciences soberly. They have been conducting interdisciplinary research into the HR spiral since the outbreak of the pandemic and are now formulating initial strategies for action. "There's no going back to the old days for the industry," they conclude in an interview with Sylvie Konzack about crisis resilience in HR.
In the coldly calculating real estate world, Macy Marvel sat in on an OpCo/PropCo conference in London to see if it currently makes sense to merge operations and real estate companies. Unbelievable what is now being discussed...
Positive is: Europe's companies want to gradually scale back their China activities and produce and sell in their own region again. Finally, an end to the globalisation mania! Consolidation, on the other hand, is not over. In Germany, there is now one less white label operator: Bierwirth & Kluth will be merged into a Dutch finance and real estate group.
At Expo Real - starting next Tuesday - we will certainly hear more rumours than news; quite a few will want to play with fear. Nevertheless, hoteliers are showing a fighting spirit; they do not want to sacrifice their life's work or long-standing commitment on the gas burner. That, by the way, is what I sensed and heard from the briefings on the discussion panels at the Expo Real hotel conference.
The HospitalityInside team looks forward to seeing many of you next week. You will find the World of Hospitality in Hall A1: Experience our joint stand in a new design this year! Do you already have appointments with our 15 co-exhibitors? Contacts and emails for each exhibitor can be found bundled on the HospitalityInside Marketplace! Just click on the company logos!
And last but not least: Our current autumn survey, the Investment BAROMETER 2022 in cooperation with Union Investment, is already up and running! In these exciting times, we need your insider opinion. Vote - go directly to the online barometer here!
In addtition: The hospitalityInside SPECIAL on Expo Real is back again! Online here as a PDF to browse through and in print at the trade fair at our stand. Or in the lobby of more than 50 hotels in Munich!
See you in Munich. I wish you every luck for your journey, with trains that roll and planes that fly!
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? editor@hospitalityInside.com
Dear Insiders,
With Expo Real in Munich set to begin in just ten days, many insiders will meet again and are likely to have a lot to discuss: The need for discussion is as great as last year. Since our last issue, I noticed this at the Hogan Lovells Hotel Day as well as at the congress of the procurement company Progros.
Yet optimism sounds different. Notable at present are the nerves surrounding the enormous crisis, but no one wants to give up. And that's good!
Keep talking to your colleagues - at the Hospitality Industry Dialogue, at the hotel conference at Expo Real on October 4; we set out the programme today on our Page 1. And don't forget to cast your vote - for our 9th Investment BAROMETER in collaboration with Union Investment. The online survey starts today, also on our Page 1. Join us! We all need statements from serious market participants.
"Active with hands tied" is how I titled my article from Hogan Lovells Hotel Day today. It's a simple reference to the standstill to which developers in particular are currently condemned. When standing still though, one is better able to hear other sounds: So it felt good as owners, developers and operators alike eagerly and matter-of-factly discussed caps or contract adjustments.
The world is changing only slowly and gradually though. The enormous momentum, driven by massive pressure to survive, may be reflected in devastating price increases, but not yet in digital support: For example, Progros and Prof. Christian Buer from Heilbronn presented a study on digital purchasing management in the German hospitality industry. There is still a huge gap between words and action. In this crisis, the digital adjusting screws could already help save more costs than negotiations for cheaper meat prices. But such a positive knock-on effects in their own operations are simply not yet recognised by many hoteliers and restaurateurs. They only see the current supply chain bottleneck "out there."
Soberness also returns to the figures from the world of business travellers: Both the Global Business Travel Association and the German Business Travel Association are putting the brakes on the euphoria, which has already begun to emerge in some areas: Things won't be rosy again until 2026 at the earliest. Until then, small steps count here, too.
London hoteliers, meanwhile, have outdone themselves: in their greed, as angry guests comment. In order to squeeze as much as possible from the Queen's funeral feast, hoteliers cancelled prior bookings and resold the vacated room for several times as much. And just as crazy is the fact that a couple from Vietnam allegedly triggered the recent IHG cyberattack.
Greek resort group Sani/Ikos has a new major shareholder, many executives are changing chairs, and Hilton is already planning hospitality suites for astronauts in the Starlab space station...
A bed in zero gravity - wow. That would be a real exit from this world of extremes... But unfortunately we don't have time to dream at the moment.
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? editor@hospitalityInside.com
Dear Insiders,
Hop, hop, Hopper... Playfully light, with carrots as currency and individualised price animation, the young booking platform Hopper captures its core target group: the users of Instagram and TikTok. Hopper offers flights, hotels, rental cars and apartments, in the United States it is already considered a super app and has been downloaded 70 million times. Now the carrot-coloured bunny is hopping toward Europe to load hotel groups' bed pools directly into its OTA system here.
Artificial intelligence guides the user purposefully through searches, prices, discounts and additional offers. Yet in truth, Hopper is a FinTech: The company sells "financial technology products" – "insurance packages" that take away every fear from Instas and TikToks for small change: from bad weather to a grotty hotel that they can move out of and relocate from very quickly if they don't like it. Hopper pays for everything. This too is determined by AI: It calculates the financial risk for Hopper and therefore the turnover. The company is worth 5 billion dollars.
The way we book travel is changing dramatically. But the desire to travel is the same. Thus, the latest WTTC figures demonstrate global victory over pandemic losses. And the World Travel & Tourism Council predicts another 10 prosperous years for the industry – with China, the United States, India, France and Germany as the big winners... "unless a global recession kills these predictions in the egg," Sarah Douag says, tempering the euphoria.
For many hoteliers, energy costs are indeed becoming a matter of survival. Massimiliano Sarti and Fred Fettner report three- and four-fold cost increases in Italy and Austria. If ski lifts, pools and saunas are then closed, it would take the resorts and the destinations down with it. But let's stay optimistic!
Positive examples are what’s needed! Prof. Wolfgang Arlt, previously known to our readers as a China expert, is looking for good ideas and projects from human resources and the social sector. He calls for more "Meaningful Tourism" – meaningful actions that make the lives of people/employees and all other stakeholders around hotels more valuable. Far too much focus is on the environment, real estate and profits, he says, criticising the bulk of ESG targets.
His interjection comes in handy today because this issue has become very numbers-heavy. This is simply due to the observation of the crisis and company figures. Hospitality high-tech hybrid Numa, for example, which pushes aside any traditional hotel metrics with its IT-based, nearly staff-less apartment model, put itself in the spotlight just before Expo Real by throwing success numbers around – unlike competitors. If I put Hopper and Numa side by side today, I see two models that no longer have anything to do with classic hotel thinking and development.
Here, I have only praise for the famous Munich Oktoberfest, which every year – steadfastly following the good tradition – announces higher beer prices: The "Mass" now costs up to EUR 13.80. Cheers! Let's go to the first Wiesn after the pandemic – starting tomorrow, until 3 October!
The day after, just as reliably, Expo Real starts – with less beer and more business. The fair has grown to 7 halls. The hotel marketplace in Hall A1 is also bustling. The World of Hospitality with two stands welcomed one more exhibitor this week. This means that 16 companies with over 80 employees will be represented at the stand this year. More on our Page 1.
As the WTTC figures show, tourism will continue because people see travel as an elixir of live. I would have liked to have had two drops of this elixir yesterday, too. In today's photo you can see me writing on the floor in the corridor of an ICE train between Berlin and Hamburg. That's what it looked like in the whole train. The reason: the original train was once again cancelled due to operational damage. All passengers travelling to Hamburg had to change to an already overcrowded ICE.
This is mobility in collapse, in the middle of Germany in 2022. It is no longer an exception: I heard many dramas of this kind at the Hogan Lovells Hotel Day in Hamburg last night. But we have to change it again! All of us together. Make travel great again!
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? editor@hospitalityInside.com
Dear Insiders,
Even Rupert Simoner wasn't aware until a week ago that Wyndham would be one of the other partners in the deal with the German HR Group. HRG CEO Ruslan Husry, at any rate, is getting serious about his announced high-speed expansion. He is driving things forward from German to European to worldwide group. The new business triangle between HRG, Vienna House and Wyndham, sealed two days ago, now brings HRG to 145 hotels and 20 signed projects.
The deal itself implies changes in shareholdings, real estate changes, a brand sale, a franchise agreement and a convoluted ownership and operator structure. And all this between four countries: Thailand, Austria, Germany and the United States. This isn’t the sort of deal you can get your head around in two minutes. Ruslan Husry, Rupert Simoner and Dimitris Manikis, Wyndham's President for EMEA, gave hospitalityInside the details exclusively yesterday.
The upcoming Expo Real in Munich and the Oktoberfest before it set the ideal stage for the industry to discuss such developments. In any case, the advance bookings for the "Wiesn" are already cheerful. And beds that are not filled now are guaranteed to be filled last minute and at good rates - despite the ever-increasing mountain of beds in Munich. According to our little survey, it's already a case of "Let the Beer Flow!"
Our Austria correspondent Fred Fettner also discovered exciting things: The lockdowns during the corona crisis have improved the GOP of hotels! Or have companies like Verkehrsbüro Hotellerie, Falkensteiner or Harisch Hotels been "over-subsidised"? For the first time, the Austrian development bank ÖHT and Prodinger have thrown together hotel figures from two different sources to find out.
There are signs of trouble as regards swimming pools today: In Switzerland, their closure is being advocated due to the emergency situation as regards natural gas. Is this a hint for the politicians in neighbouring Germany? The Germans have already been threatened with new mask and test regulations in autumn. Has the government learned nothing from two years of corona?
STR shows which European hotel markets reached 2019 levels in July; by contrast, the figures on air travel within Europe know few superlatives. On the other hand, Arabella Hospitality, MHP and Warimpex are finally pleased to report strong figures for the past financial year.
Striking is that business travel associations will in future require hotels to include the carbon footprint with every offer etc. It is still only a position paper, but who or what can be trusted today?
A few weeks after the vacation month of August, the chaos of daily life has us back in its grip. Nothing can be planned anymore. But everything is doable. Also good things.
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? editor@hospitalityInside.com
Dear Insiders,
Today, our meeting floor was exclusively occupied by hotel operators, said a lawyer this week en passant: Consolidations are the only thing being negotiated. This was confirmed by the four specialised solicitors we questioned afterwards. They clearly see the emergence of an explosive cocktail. Primarily affected will probably be fair hotels, upscale hotels and small operators. And just like during the corona crisis, there are flashes of disagreement between landlords and tenants, this time caused by the heating obligation, amongst others.
The heated crisis situation is not easy on anyone. But Rob Hornman, CEO of Flemings Hotels from Frankfurt, remains calm. Because the group has consequently relied on "the private" factor. In addition, new F&B concepts are already improving the turnover. Last summer, the group gave up four hotels "proactively" and has been gaining strength since then. By 2026, it wants to double its portfolio. And also operate foreign properties under a white label.
Those who know Frankfurt well will keep a close eye on Flemings: The bank metropolis still remains a tough ground in the third corona year. But sometimes, courage gets rewarded, just like it did for Samih Sawiris in Switzerland. His vision to transform the dead Uri Valley around Andermatt into a flourishing holiday paradise, proved successful. Now, he is transferring the destination resort concept to the next valley and into the neighbouring Canton of Grisons, where the population is migrating as well. Experts are regarding the projects much more positively now. In the meantime, Sawiris has already invested over one billion Swiss francs in Andermatt.
No less than two extensive reports today deal with the data and digital technologies without which neither climate targets can be reached nor real estate operated in an economically viable way. What is positive about them is that the companies clearly affirm the transformation process, but both data quality and data silos act as brakes.
In our Sustainability News section, we talk about positive developments regarding sustainability. In Switzerland, a newly founded energy alliance is trying to help hotels. The hotel association is among the founding members.
HolidayCheck exposed itself as superficial. An analysis of its hotel evaluations reflected the increasing lack of service. When hospitalityInside asked for details, the company refused to answer. Our evaluation for this: zero stars, thumbs down!
Staffing news and our mixed news on the hotel market make this issue complete once more.
We wish you a week full of positive news!
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? editor@hospitalityInside.com
Dear Insiders,
A summer break refreshes one’s strength. And strength is something we need more than ever in these crazy times. The realist in us sees new developments threatening our existence every week, the optimist in us designs the future and motivates the team. A difficult balancing act for managers.
Decisive entrepreneurs take action - without knowing the exact result, but trusting in their previous strengths. That's why there is no Excel sheet for what the Ruby lifestyle group decided Tuesday night. CEO Michael Struck, his management team as well as Ruby shareholders have agreed to a fundamental change of direction in Human Resources: Ruby will massively upgrade the status of its employees, introduce a 35-hour week, make everyone's working hours more flexible, allow workation in other European countries, offer a whole range of additional benefits and will finally give employees a share in the company's profits. Wow.
Personnel costs are shooting up. Obviously. "We don't have to do all this, we want to," Michael Struck says, commenting on this internal "epochal decision". He reveals the details in an interview with me. He is thinking far into the future. He doesn’t want to fail because of the current crises and cost increases, and rather wants to continue conquering the world, with Ruby Leisure Hotels.
Austrian hoteliers are currently thinking more locally. Some of them have discovered alternative energy sources on their doorstep. Some are already energy self-sufficient, others are on their way. Fred Fettner has found rural hotels like city hotels that already keep their energy costs well below the hotel average with photovoltaics and a wood chip plant. For some it was just luck, for others it was sensitive pioneering behaviour.
Hoteliers in gas-dependent countries are facing an autumn of worry, and in Germany confused politicians are only making the mood worse with their reformed Corona Infection Protection Act. In Austria, hoteliers have to hold their breath when politicians discuss whether to activate snowmaking systems in the winter...
Our reports take a look into both the past and the future: at the huge drops in franchise fees in the U.S. during the Corona years, at the new priorities of consumers worldwide, at the half-year financial statements of IHG and Hyatt and the crowdfunding of Falkensteiner... And in addition, after a two-week summer break, we also bring your the most important market and real estate news and personalia.
Yesterday's latest news: The expansive HR Group from Berlin continues its shopping spree. It has acquired the Austrian group Amedia Hotels. HR did not respond to hospitalityInside.com's question about the deal; however, an owner of Amedia Hotels confirmed the deal.
From now until Christmas, hospitalityInside will be there for you again every Friday, reliable as always, with a lot of background information and positive examples that will hopefully help you to keep the balance in everyday life.
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? editor@hospitalityInside.com
Dear Insiders,
The global news situation will accompany many into their August holidays this year, making it difficult to switch off from everyday life. America has chosen open confrontation with China, Putin continues his perfidious game with Europe and the gas, and the economic impact will be lasting. We're not out of the woods after the corona crisis yet either. The German government, faced with increasing pressure from corona in a third autumn period, has already presented another unclear, non-nationally anchored plan on how to deal with the obligatory use of masks, testing and hygiene measures. It's just embarrassing.
On the other hand, the partly euphoric figures on the recovery in the industry seem almost surreal. Market studies and forecasts uniformly underline it though. Even in the German A-destinations, which are heavily dependent on the international market, there are clear signs of movement again. The next international hotel chains are already back to the super year 2019, at least in terms of revenue, and the UNWTO is also coming up with unexpectedly high arrival data just in time for the peak season. Europe and North/South America take the lead in the recovery!
The desire for it to stay that way is large. Yet what the future holds in store for us is anybody's guess. What we do know is that companies can prepare for some challenges.
And so Hannes Antonschmidt, Professor of International Hotel Management, explains in today's guest article about new requirements that will affect significantly more SMEs from 2024 - including in the hotel industry. In July, the EU Commission adopted a new Corporate Sustainability Reporting Directive: tougher standards for the publication of sustainability reports! This can also already apply to single hotels! Check in good time whether you are subject to the new reporting obligation.
How to escape from the stress of everyday life? Log in to the new virtual space worlds, the Metaverse. Moxy is just now gaining new horizons of experience here: In twelve Moxy hotels from Shanghai to Tokyo, guests are invited to check in with their specially designed avatar at the virtual hotel's bar, sip a 3D cocktail, and later dance on the bed in their room or sweat in the fitness area. Sounds crazy. Several other hotels, such as Le Bristol Paris, the RIU Plaza España in Madrid or The Chedi Andermatt, are also feeling their way forward here.
So, discovering the world without a passport is one of the next big goals within the travel industry. It would be "virus-free" after all. Metaversum author Sylvie Konzack says today: Hoteliers still have opportunities in this new field to act and not just react.
The group most receptive to the Metaverse is Gen Z, studies have found. And they are not so different from their predecessors, the Millennials, as one might assume. With one difference: Instead of career and wealth, they focus on the social contribution of their work - and a healthy work-life balance.
With the latter in mind, this issue is the last before a well-deserved summer break!
The next issue of hospitalityInside.com will be published on 26 August; the office will be staffed again from 22 August.
Enjoy the summer!
Susanne Stauss
& the entire hospitalityInside team
Your opinion? editor@hospitalityInside.com
Dear Insiders,
So far, EU member states have shown themselves to be more united than expected in their dealings with Russia over the Ukraine war, but when it comes to the issue of gas, this new solidarity is beginning to fray with the familiar tensions bubbling to the surface. Meanwhile, the pokering with gas supplies through Nord Stream 1 continues. Will Germany receive 40, 20 or 0 percent of the gas flow tomorrow?
In the country known for its "Angst," this question, coupled with increasingly poor forecasts for global economic growth, is causing great anxiety.
In the meantime, more and more guests are cancelling their holidays following the horrendous bills sent to them by their energy suppliers. At the same time, fears of government-imposed hotel closures to save energy are sweeping the industry. Maria Pütz-Willems, Sylvie Konzack and I have zoomed in on this multi-faceted topic and have spoken with at-risk hoteliers, developers, and energy specialists. Given the complexity of the issue, we have broken it down into two parts today.
Other articles in this issue provide encouragement though: In beleaguered Germany, the number of new hotel projects has decreased as a consequence of the pandemic for many reasons. Thus, the new competition turns out weaker than expected. This is equally negative now as it can be positive in the medium term: Banks are helping to establish more resilient concepts with their increased specifications and more intensive checks.
The half-year results of Accor and Motel One are also encouraging. They confirm a trend that we are hearing from many quarters these days: Quite a few market participants are already picking up where they left off in 2019 or even outperforming them.
There is also positive news from Spain, where the hotel investment market reached unexpected heights in the first quarter of 2022; around 55 percent of transactions took place in the city hotel sector. Madrid and Barcelona are booming.
So, there are also reasons not to bury your head in the sand.
Yours, Susanne Stauss
Senior Editor
Your opinion? editor@hospitalityInside.com
Dear Insiders,
They're on their way: the first 4,000 workers from Tunisia. They will help French hoteliers and restaurateurs cope with the high season. They met their employers through a "dating portal" and they will earn the same as their French colleagues. Finally a concrete solution! Hats off to the French, who have been firm in taking action and are no longer dithering.
Sarah Douag sheds light on how recruitment in Tunisia was managed so quickly and contrasts it with the cumbersome and long-term model of the British. They are launching the biggest hospitality campaign of their lives to first find the best, then to build a dynamic "workforce" to improve the image of the industry... It all sounds very old school. If this is the solution, I want the problem back!
Accor is by far Europe's largest hotel group by hotels and rooms. Runner-up Jin Jiang has only half as many hotels, and the world's largest chain, Marriott, in third place, is almost a dwarf... Macy Marvel looked at individual brands in the top 10 chains in Europe in terms of the rooms lost or added. The result is clear: Strength is now only based on the strength of individual brands. And that means: The brand portfolios have ballooned.
The Italians have learned to remain modest. They are all the more pleased that investor interest is picking up again and that the pipeline already includes more than 100 projects. Massimiliano Sarti describes the roller coaster of desire and reality.
Figures from Forwardkeys show the havoc that recent air traffic chaos has wrought: three times as many cancellations and flight changes at airports as in 2019. No wonder holidaymakers are switching to the car and increasingly prefer to travel with motorhome or tent. Two-thirds of German drivers can therefore now imagine a camping vacation. What mobile people no longer want are outdated means of payment in hotels. The guest finds paying there to be much more stressful than at home.
Orascom and Scandic are sucking plenty of honey from their strong half-year results for a positive year, new GMs are hoping for new career opportunities, and real estate owners continue to sell or buy, all regardless of the crises.
Positive news yesterday from Expo Real: The fair has now confirmed 7 exhibition halls for October - after 5 last year, as well as a strong increase in demand from exhibitors, also internationally. Companies that are only now deciding on their participation can still join the World of Hosptiality.
For the next two weeks, Susanne Stauss will welcome you here; in a team with Malin Flamm and Sylvie Konzack, the trio of editors will handle the next two issues before HospitalityInside goes on vacation on 5 August. My husband and I are already doing that today: We will thoroughly recharge our batteries during a longer holiday!
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? maria[at]hospitalityInside.com
Dear Insiders,
Why does Airbnb always leave a bad taste in your mouth when you talk about it? This company, now listed, is obligated to transparency but does not follow this obligation. The accommodation rental platform will withdraw silently from the mega market of China by July 30, 2022. A little post on WeChat has revealed it – a humiliation for the boastful CEO. He is losing about 150,000 listed accommodations…
However, he is happy about the fact that inflation is now tying families in distress even closer to his business. Many hosts need the income to get by economically. Airbnb still pretends to be the saviour of the people, but its activities are the reason for increasing rental costs for the population, as our Airbnb expert Sarah Douag reports.
What will the near future bring? Currently, it is difficult or even impossible to make a forecast in the German hotel real estate transaction market. Never before have I heard this from the broker and consultant scene, which has always been spoiled by success. However, the dramatically decreased numbers in transactions in the second quarter of 2022 revealed a massive turning point. This is sad but true.
While the madames et messieurs continue to discuss their ROIs and risk portfolios for hours on end, small operators such as Halbersbacher Hospitality are taking big steps in comparison. Arne Mundt's new mightyTwice Hotel in Dresden is a rock-solid, high-quality and most importantly, 4-star hotel, which has earned this category at long last again. Since July 1, he has also been expanding in Thailand. A combination scrutinised by Susanne Stauss.
The planned acquisition of the insolvent Success Hotels by the HR Group, which we reported in May, has been confirmed officially now. The good thing about it: All employees have been taken over; the old Success managers are the new ones. But HR's CEO Ruslan Husry does not know exactly yet, how many hotels and hotel projects he is taking over; he is still involved in talks with individual owners. However, it is certain that the HR Group has increased its number to "over 100" hotels and has become an important player in the German market now.
It is certainly clever to "purchase" employees as well with an acquisition. Because experts forecast that the shortage of staff members and mini jobbers will increase drastically instead. Hotel associations are challenging politicians more urgently, entrepreneurs are motivating their staff with shares, bonuses, or the hiring of retired colleagues.
And currently, everyone is under pressure, even the banks. The European Central Bank did a climate stress test on more than 100 banks: 60% failed! They did not include climatic risks in their credit risk models. This means that there are billions of losses lurking in their books…
Our other news today is about the "Inspired by B&B Hotels" – a new growth idea with private hotels, currently tested in Spain, as well as about the positive development of the hotel markets in Madrid and Barcelona. Other market and real estate news in the mix as usual as well as our usual personal particulars.
The news of the World Economic Forum relaxed me a bit: Its new Gender Gap Report has been published and it says: Reaching full equality will take another 132 years… For once, this is a piece of news that does not put us under pressure today.
Yours, Maria Pütz-Willems
editor-in-chief
Your opinion? maria[at]hospitalityInside.com