Editorial
While you're reading these few lines, hospitalityInside.com's editorial staff are underway at the ITB in Berlin. And it's from there that we report. Of course, most of what's to come about the ITB will follow in subsequent editions - though already we are able to bring you interesting interviews with the industry's big names and as well as reports on exciting destinations.
The Ringhotels consortia presented its "Vision 2020" on Wednesday. Managing Director Susanne Weiss, a woman with experience in chain hotels, sets the course for her family led business, a course that will establish her business in a world of large chains through quality, staff training and economic knowhow. After all, the chains are pushing ever further forward into secondary and tertiary locations - exactly those locations which before were the exclusive domain of the medium sized business.
That chains don't stop pushing forward their expansion is a tendency once again demonstrated by the two articles on large international and Spanish chains. Whilst the global players fight it out among themselves for Asia and the Middle East, the Spanish are concentrating doggedly on continental Europe and above all on Germany.
At the end of the day, medium sized businesses, just like the chains, have one challenge to overcome: Where do they find well trained staff? How one manages to bring together members of staff from a whole range of different cultures and form them into one single homogenous whole is explained in part by a worldwide study on the topic of staff motivation. This survey wasn't conducted especially for the hotel industry, though its results are a one hundred percent match!
Interesting within the framework of the ITB and Investment Forum in Berlin is also the market analysis of the American research company Lodging Econometrics. It lists all projects "in the pipeline" in Europe and analyses the ramifications of the banking crisis. And the future is not at all rosy.
And the Treugast Consulting Group comes up with a new ranking for health resorts.
Yours,
Maria Puetz-Willems
Editor in Chief
Comments? maria@hospitalityInside.com
Dear Insiders,
hospitalityInside.com often reports critically on brands and brand changes - whether it makes sense and whether such promises success. In the case of the Mardavall Majorca, which since last week has officially presented itself as The St. Regis Mardavall, there is no doubt: The name fits. As the figures clearly show, this hotel is for both partners in the ArabellaStarwood joint venture a particular success. It would be all the more tragic then, if rifts were to appear in the marketing association between the Schoerghuber subsidiary in Munich and the American player, so hindering similar success stories in future. More in the article.
This week's edition is heavy on the numbers: Accor, NH Hoteles, Orient-Express, Design Hotels and finally Arabella have all published their figures in the last few days - and nearly everyone seems to be celebrating positive and very positive developments! The industry is doing well at the moment. This will hopefully also be the feeling at the ITB next week in Berlin!
The newly awakened Germany again attracts new groups; in a further article we take a look at the Fattal Group. Our correspondent Susanne Stauss spoke with Daniel Roger, Managing Director of the Fattal subsidiary, Sunflower. For him, Germany is just the start.
Today, we also take another look at Dubai: There more and more new hotel groups are being founded. With respect to many, Samaya Hotels for example, the objective European observers clearly sees: Dubai's hotel market is quick to learn from other markets and reacts rapidly to avoid potential crises.
Printed meeting guides have up to now also avoided crisis, although everyone assumes that only online guides are required. This is certainly not the case, as our correspondent Ralph Langrock found out.
Dear Insiders, In the next two weeks the industry will convene at important international conferences, the MIPIM in Cannes, the International Hotel Investment Forum and above all the ITB in Berlin. hospitalityInside.com will also be at ITB, represented by several of our editorial staff. The Editor in Chief and Publisher are best found on Thursday. From 10:30 a.m. to 5 p.m. we'll be in hall 7.1a, room New York 3, where the "ITB Hospitality Day" will take place. For the third time, our magazine has organised the hotel conference. 24 competent speakers will make contributions on 5 exciting topics. Take a look at our programme: www.itb-kongress.de and in our editorial contribution today!
See you in Berlin!
All the best, yours
Maria Puetz-Willems
Editor in Chief
Questions? maria@hospitalityInside.com
Dear Insiders,
The industry is immersed in the preparations for the ITB in Berlin and right afterwards in those for the MIPIM in Cannes. This is the reason for a fairly quiet news week. Only very few preliminary issues emerged, e.g. German and Austrian trend researchers made known that the Europeans want to go on holidays in their own countries or easily reachable neighbouring countries this year. Despite higher gas prices, the car is overtaking the airplane again.
Six Senses describes new spa dimensions and destinations nearly unknown up until now. The Asian resort and spa group, known by insiders as the pioneer in health tourism, introduces its first "Destination Spa" for a lifestyle-like preventive holiday. However, the target group is clearly defined: only the rich can afford it.
The well-being character of a spa influences the enjoyment of a holiday. Architecture and design have to radiate a corresponding ambience too. In the aftermath of the Monaco Spa Symposium, we take a brief look at these aspects today: this puts relaxation rooms into a new perspective!
As already mentioned, the ITB is approaching. And therefore, we introduce you to the last of the five discussions of the 3rd "Hospitality Day": How do research and suppliers help build efficient hotels? Exploding energy costs eat up the profits; the guests' expectations regarding technology and ambience are growing. How can a hotel free itself from this cost and expectation trap? Two scientists, one hotelier and one interior designer will provide answers.
hospitalityInside.com is media partner of the ITB Hospitality Day, and we are media partners of the Cornell Hotel School too. And therefore it is always special for us to participate at the Hotel Society's meeting in Europe. The meeting just took place in Vienna and directed the alumni's attention towards the flourishing hotel development in Eastern Europe. The four days in Vienna were almost too short for so much exchange of knowledge and networking...
In our series "Small hotel chains" we introduce you to the Juwel Hotels today; you will find interesting issues in the news about the imminent squeeze out of the NewGen shareholders, and the new annual account figures of InterConti and Rezidor, which are pathbreaking for the industry.
Yours, Maria Puetz-Willems
Editor in Chief
Questions? maria@hospitalityInside.com
Dear Insiders,
The Grand Hotel Dolder in Zurich has proven its value over many decades - with the new building and the conversion to The Dolder Grand it will re-enter international competition in April. For the amount of 440 million Swiss francs - which is purely unimaginable in Europe - 173 rooms and suites were created. That makes 2.5 million francs or 1.5 million euros per room. But who can afford this? A billionaire who does not consider bank conditions good enough... Another chapter of the book of Swiss patrons has begun.
Capella Hotels and its industrious CEO Horst Schulze, the former President of Ritz-Carlton, seem to have slightly misjudged competition in Europe. Although the bank supports him in view of the difficulties at Lake Woerther in Austria, statements like "it requires adjusting better to the region" clearly point out a wrongly set course with respect to the first year. Another interesting fact: in terms of occupancy and rates, Hypo-Alpe-Adria states lower figures than the operator.
Figures, figures, figures... The annual fund market analysis shows that hotel investments are rated higher. Between commercial real estate funds, shipping funds and insurance funds, the service sector has become the focus of attention!
Best Western Germany also announced good figures for last year - and is sounding the charge for a rate initiative this year. The company aims at finally achieving the rate level found in the rest of Europe.
With respect to the ITB starting in Berlin on March 5 and the panels at the hotel conference on March 6, we introduce the participants of the discussion on hotel real estate evaluations today. It is not only about the classical boosters of value, but about the "soft" factors influencing evaluations.
Our short news: smoking is allowed in small German pubs for a short time, while NH and Hesperia are stirring the pot with new rumours about a merger, and in Italy, wealthy people are venturing into a new all-year luxury hotel at Lake Garda - and, and, and...
Have a good week!
Yours, Maria Pütz-Willems
Editor in Chief
Questions? maria@hospitalityInside.com
Dear Insiders,
The European Soccer Championship draws closer. In Austria and Switzerland, it is not expected to have a great impact on room night statistics. Fred Fettner and Silvia Pfenniger, our correspondents in Austria and Switzerland, have done some research. For the soccer fans amongst yourselves, we've attached a list with the names of the team hotels.
The Grand Hotels Bad Ragaz are playing on an international level. But who is the man behind this resort again investing 100 million Swiss francs these months? Dr. Thomas Schmidheiny, major shareholder of Grand Hotels AG and one of the richest men of Switzerland, is fully convinced about the hotels. He doesn't give many interviews, but he took two hours for hospitalityInside.com - relaxed, easygoing and with absolutely clear views and visions.
When employees try to play with their employer, this can sometimes fail. Joachim Jungbluth, our legal expert, took up a verdict in the context of dismissals due to company restructuring.
Dismissals and changing boards, respectively, is the topic of our article about how companies behave in terms of PR in such cases. Often, these situations are similar to crisis communications. We show the consequences for companies and provide some tips.
Have you already noted down the date of the ITB hotel conference? Thursday, March 6, starting 10:30 am. Once again, hospitalityInside.com has done its best to present some panel discussions with background, so that you can take truly concrete and new ideas home from the ITB Hospitality Day. Today, we'll introduce the talk about "service design".
A particular name stands out among today's news: Capella. The GM left Schloss Velden at Lake Woerthersee, and there is no new one in sight for the first German Capella in Duesseldorf opening in May. Horst Schulze is obviously experiencing some difficulties.
Yours, Maria Puetz-Willems
Editor in Chief
Ideas? maria@hospitalityInside.com
Dear Insiders,
Karl Anton Schattmaier beat us to it: as he surprisingly retired on Tuesday, my colleague Susanne Stauss and I had to rewrite our article about the changing board of Steigenberger. Despite that, a lot of background "was left over" that may illuminate the entire process. As many employees of Steigenberger do not know his successor André Witschi, we took it as an opportunity to describe the top manager with in greater detail. The industry appreciates him as an absolute "networker". Steigenberger will definitely be able to benefit from this.
Untentionally, Steigenberger appears in another story today: our Swiss correspondent Silvia Pfenniger has been one of the accredited journalists at the World Economic Forum in Davos for many years. She jumps from VIP to VIP with her camera and laptop, sleeps as little as they do, and tries to get some news about the life of the hoteliers in passing. Davos, snow-covered and colourful.
The Hospes Group extends way beyond the Spanish border into the European neighbouring countries. It has a clear and selective concept: it is looking for historic buildings, most preferably in ownership.
"The Monaco Spa Event" also came across as being European to some extent. The meeting point for wellness insiders in Monte Carlo two weeks ago conveyed some commendable approaches; it did not quite hit the core of the European spa problem, but the organisers seem capable of learning. hospitalityInside.com was on site of course and will provide a flashlight review in the form of short-trend descriptions. Further articles will follow.
In five weeks, the world will meet again - at the 42nd ITB which will include the 3rd "ITB Hospitality Day", one of the top congresses of the fair, and again hospitalityInside.com will provide the contents. Today, I will introduce to you the participants of the panel discussion on the changed travel behaviour of the Chinese.
In our multi-cultural world, it is not surprising that an oriental mega day spa is planned with Arab money south of Munich. In view of the dimensions of this spa world - an investment of 60 million - the question remains as to whether the investor estimates the local market correctly.
Enjoy reading and surfing!
Yours, Maria Puetz-Willems
Editor in Chief
Ideas? Comments? maria@hospitalityInside.com
Dear Insiders,
The nice thing about our background reporting is that we don't have to wait for new events to happen in order to write something about companies and their strategies. Accordingly, we learn about a lot of news "in passing" like today in the case of InterContinental - such as the fact that the group is open for franchise agreements with respect to its luxury brand. The two German top managers of IHG, Willy Weiland and Karl-Heinz Pawlizki, told us even more.
Design Hotels also announced new products in Berlin yesterday. Products, not all members know about. The refined profile of the consortium slowly comes to fruition and is boosting sales. CEO Claus Sendlinger is successfully setting his sights on selection and exclusiveness.
The issue of environmental protection generally leads to a lot of discussions. The Austrian hotelier association, an extremely important opinion-maker in the most tourism-dependant country in Europe, dedicated its entire annual meeting to this topic! My colleague Fred Fettner and I will introduce you to the field of environmental protection. And further articles will follow - not only about this occasion. Concerning the importance this issue has gained throughout the industry, we decided to introduce a separate Environment column starting with today's issue.
You should be well familiar with the Events column. As of today, we'll promote ITB 2008 and the 3rd "Hospitality Day" there. hospitalityInside.com will be responsible for the content of this hotel conference again - read about the five panel discussions awaiting you! And please make a note of the ITB Thursday to visit us on site.
The minor news once again has a lot to offer today: There is irritation at Parkhotel Schlangenbad near Wiesbaden: a great number of employees and even the General Manager are leaving the hotel! August Jagdfeld realises his dream of his own hotel collection step by step: Fundus is renamed Adlon Holding!
But there is even more. Have fun surfing!
Yours, Maria Puetz-Willems
Editor in Chief
Questions? maria@hospitalityInside.com
for whatever reason people today are travelling, they want to relax and feel at home in their hotel. This is noted with particular pleasure by hotels with spas. Just how high profits are from various hotel spa departments is now shown by a recent study compiled by PKF experts. The principal results are presented in this week's edition of hospitalityInside.com.
An innovative hotel in Austria, however, has gone one step further than the spa: Having recently completed extension works adding 29 new rooms, a parking garage and generous extension of the spa area, the former Hotel Lamm in Seefeld, now AlpenMed Hotel Lamm, has placed its bets on the success of the "Medical Spa". 220,000 Euros of the total 6.5 million Euros that were invested in the project were applied to the purchase and installation of a cold chamber. Here, the hotel guests literally freeze themselves back to good health as the full body cold therapy is applied, inter alia, to eases inflammatory illness and muscle injuries . Read about further details in this week's article.
But relaxation and enjoyment is not the sole domain of guests at the resorts: business travellers staying at budget hotels also have their demands. These observations, primarily from the American chains, are now becoming evident on the European markets. Two things are particularly important to business travellers between 25 and 45 years of age: state of the art technology and a cosier atmosphere than this type of hotel has provided up to now.
Also in this edition, our writer Guy Dittrich takes a look at the design of a young hotel. He travelled to the hotel The Ring in Vienna to assess their claim of "casual luxury", a claim which he found only to be satisfied with emphasis on the word "casual", at least with respect to the choice of materials.
This week's top personalia is provided by Starwood Capital boss Barry Sternlicht, who has entrusted Neil B. Jacobs, an experienced Four Seasons Hotel Manager, with the direction of his Global Hotel Operations. Jacobs is to take charge of the hotel brands Baccarat, 1 Hotels and Residences as well as Crillon. In Switzerland's luxury hotel industry, the personnel carousel continues to turn. Jean-Jaques Baur has now been appointed as Daniel Ziegler's successor at the Eden Roc. He will leave the Kulm Hotel in St. Moritz at the end of the winter season.
We also take another look at Dubai this week. There, the Kuwaiti Group IFA Hotels & Resorts has developed various types for their residences in one hotel.
In as little as six weeks' time, the industry will once again meet at the next ITB in Berlin. Contacts will be forged, deals will be done and news exchanged. Read more about participation at the trade fair and about hospitalityInside's involvement at the third hotel conference on ITB Thursday.
Yours,
Susanne Stauss
Senior Editor
Any ideas? susanne@hospitalityInside.com
Dear Insiders,
The team at hospitalityInside.com wishes you all a very happy new year and every success! This year will bring another 50 new and hopefully exciting editions from us.
Today: The new year has brought with it a number of interesting new personalia - and Worldhotels a new owner. The former reservation and marketing association is currently in the process of establishing itself as a global hotel group - and has been accompanied by hot news in the last weeks.
Leaseholders in Germany should pay attention to the hidden increase in business tax as of January 2008. PKF Munich took a closer look for us. Check your tax!
That in 2008 the topic of residences will stand on the agenda of various hotel companies here in German speaking Europe was clear to me from many an insider discussion. For this reason Manfred Schoenleben, one of the most distinguished experts in this subject, gives a gentle and understandable introduction to this complex subject area. Further reports on residences will follow.
Residences represent investments - the more important it is, therefore, to stay on top of the investor mood. The latest publication by Jones Lang LaSalle, its "Hotel Investor Sentiment Survey" of December 2007, will help you do exactly this. Read in the PDF attachment in detail where investors are looking to spend their money in 2008.
Have fun reading the first edition of hospitalityInside.com 2008!
Yours, Maria Puetz-Willems
Editor in Chief
Any ideas for the new year? maria@hospitalityInside.com
An extremely vivid year is about to end for hospitalityInside.com - with 50 issues, many red-hot news articles, exciting background information, and various pieces of "breaking news" resulting from the topicality of events. However, the final 2007 issue allows our team to be proud of a network that is becoming more and more a hospitalityInside "fan club". Direct communication with you, dear readers, has significantly increased this year - and not only do we keep on learning from the manifold discussions with experts, but we also benefit from your hints and impulses for our still young magazine.
In March 2008, hospitalityInside.com will celebrate its third birthday. This year brought us an enormous boost in terms of brand recognition. A lot of activities have contributed to this development: it began in March with the 2nd "ITB-Hospitality Day" we prepare in terms of content. In April/May, we spent three weeks in Dubai enjoying a mixture of business and leisure that was unusual even for us, and will result in our first readers' trip to Dubai in 2008. The impression we gained on site and the many interesting encounters inspired us to initiate a top-class special interest trip for hotel experts.
In spring and autumn, we managed to intensify our relationships toward our partners and start new ones at conferences and other events. Accordingly, I visited the Cornell European Chapter Meeting for the first time in February - and I was deeply impressed by the openness and friendliness that I met in this circle of top-level alumni. We were able to deepen our contact with Cornell in two further Chapter Meetings. Furthermore, hospitalityInside.com became a member of another highly different association in autumn: the HTNG, Hospitality Technology Next Generation, a think tank for hospitality and industry located in Chicago. This will bring us a whole variety of fascinating topics next year!
I myself was invited to several meetings and conferences to moderate or give speeches.
By the end of the year, we welcome a considerable number of new subscribers not only from the hotel sector, but also from the field of service providers and suppliers, from banks and investor circles. And the best news of all thanks to the Internet: in the meantime, hospitalityInside.com is read in 20 countries! This provides our information network with "limitless" competence.
We have used the year drawing to its close to extend and build-up our internal structure as well as to organise further projects for 2008. In 2008, we will finally introduce our "hospitalityShop", which allows you to acquire studies, analyses, books and, above all, new market analyses and company profiles. For the latter, we've already found a strategic partner.
With hospitalityShop we are about to install the third column - next to the hospitalityInside magazine and hospitalitySolutions, a website for the hospitality industry - expanding the range of information. You, dear readers, will be able to obtain various kinds of highly valuable information from clearly distinguishable areas: from a journalist, industrial or academic point of view.
Our small but highly motivated team here in Augsburg is definitely looking forward to next year - we want to make things happen again. The project calendar is filling up. I hope you are looking forward with us to many new developments and news in your information network hospitalityInside.com!
The next issue of hospitalityInside.com will be published on January 11, 2008.
Yours, Maria Puetz-Willems
Editor in Chief