Gap of skilled workers in the hospitality industry is shrinking

Vienna. She is not afraid of bears in the local forests and artificial intelligence in hotels. She always evaluates situations in a differentiated way, even concerning the top topic of employees. In a conversation with Fred Fettner, Austria's State Secretary for Tourism, Susanne Kraus-Winkler, analyses the waning enthusiasm of young people for local tourism. The reasons are often trivial, which does not help the fragmented and mid-sized hotel industry and gastronomy in the country at all. And regarding workforces with asylum status, it is just as complicated as well. She herself was born into the hospitality industry.