LAW / What to do about negative hotel ratings posted on the internet - Keep watch and respond
Magazin • 30.11.2007 • 2622
HI+

Keep watch and respond

What to do about negative hotel ratings posted on the internet

30.11.2007

Augsburg. There are very few court judgements on this topic, and the ones that exist are heavily biased to the freedom of expression of the guest. Hoteliers have little legal opportunity to even counter negative criticism posted on online hotel rating platforms, not least then to have it deleted. Whether reports of burnt pancakes count as expression of opinion or of fact depends entirely on the guest's choice of words. Hoteliers tread a thin line.

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