Owning the customer

Berlin. Seldom has a participant in a discussion at "ITB Hospitality Day" during ITB Berlin received such attention as was the case with Mario. Visitors would love to have hugged the 57 cm "tall" robot with mischievous eyes; at least, they all wanted to take a picture of him. The Japanese female robot ChihiraKanae seemed a bit more wilful although she had humanoid features and attracted a great deal of interest at the ITB Marketing and Distribution Day. There were many topics for discussion concerning robots and their impact on the work environment – with the sober recognition that the programmed beings are able to find their way into the hotel industry faster than anticipated. Fred Fettner provides a summary.