The tension between quality and expansion

London. From this year on, The Leading Hotels of the World will raise its minimum standards required for quality checks by two percent each year. Hotels failing for the third time will be excluded from the association, which currently has 423 members. From 2013, this could mean quite a drain at Leading Hotels. Trent Walsh and his team of Leading Quality Assurance in London have been responsible for the quality checks for 12 years. The Leading Hotels of the World are the biggest customer of the quality-assurance institute, but not the only one. In a discussion with Maria Puetz-Willems, Trent Walsh explains how a quality boost could be achieved at Leading and in general, what he thinks about quality in the luxury hotel sector all across the world.