The unexpected, the new path to success

Dear Insider,

Only expect the unexpected. And then react to it: Ignore weak markets immediately and go full throttle to new promising regions. And move your employees with you. This is the somewhat simplified business model of Group CEO Dillip Rajakarier of the Thai Minor Group. This sounds like chaos, but it has something positive about it, because the Asian company acts agilely and quickly, bypassing trouble spots, expanding and reaping profits. In our interview this week, we both talked about such things, not much about figures, but of course also about the new Minor umbrella brand.

You have to know exactly what you want: Luxury or Lifestyle? No, it's not the same, because figures show that the casual and informal leave the classic and elegant far behind. Macy Marvel has drawn conclusions from the expansion of the top chains.

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Disruption is here: a model for liberation from the OTAs

Dear Insider,

Brace, relax, profit and protest, share and pay back... These are the opposing pairs of words in our top stories today, in which contradictions form a new image. Developers and brokers in Germany are praying for growing transaction volumes, yet hotel financing simply remains difficult. Investors (Art-Invest, Union Investment), consultants (Hotour, Select Hotel) and banks (BNP Paribas) with their feet on the ground do not deny this today. But they, too, look with sorrow at other EU countries where access to credit is so much easier and yields are really taking off.

Things have been boiling over again in Mallorca this week. "Stay home", demanded seven environmental organisations and anti-tourism associations in an incendiary letter to tourists, the perpetrators of overtourism. The pressure in the public opinion cauldron is rising, yet our interviewees remain cool but critical: Arabella Hospitality Espana CEO Francisco Vila, Managing Director Björn Spaude from Castell Son Claret, Rolf Seelige-Steinhoff from Bahia del Sol and the Mallorcan hotel association FEHM make it clear that the protests are not representative, that much is politicised and that growth generates positive synergy effects.