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Hotel industry and DTV  present "standard stars"
14.10.2005

Berlin. The three largest German hotel and tourism associations have agreed on uniform recommendations for the layout of hotel guides and registers in Germany. With this, the complicated and confusing award system in the tourist industry is to put to end.

USA and Germany: Boutique hotels are becoming mini chains
Multipliable lifestyle
30.9.2005

New York. Trendy boutique hotels are becoming a trend by themselves. They are no longer small independent owner driven properties. More and more chains develop their own boutique brand. On the other hand successful private owners look for new locations. That trend can be observed in the US as well as in Germany.

International Hotel Conference Monte Carlo - a small sentiment indicator
Talking about: mergers, technologies, residences, security
16.9.2005

Monte Carlo. The industry thinks about cheap and practicable technologies, new sources of turnover such as residences and about additional cost saving potential regarding energy. Of course, the current hotel mergers were also a topic at the 3rd International Hotel Conference in Monte Carlo this week.

Open differences between NH Hoteles and Buehlerhoehe owners
Dietmar Hopp raises accusations:  NH should leave
16.9.2005

Walldorf.
Following the departure of Reto Schumacher as director of the luxury hotel Buehlerhoehe in Baden Baden, the Hopp family, owners of the hotel, has now made an official statement of her position as regards the Schumacher affair. The statement contains massive reproach of the Spanish hotel group NH Hoteles. Meanwhile the Deutsche Bank took over five more percent of the share capital of the NH Hoteles.
Open to examination: Quality criteria in the web
12.8.2005

Munich. Two hotels in Munich guarantee far higher standards than required of their category. Every guest is invited to download them from the homepage. If the criteria are not met, the guest may demand "compensation".

CEO Reto Wittwer about the Kempinski Emirates Palace in Abu Dhabi
New GM, new luck
5.8.2005

Abu Dhabi. In the luxurious Emirates Palace in Abu Dhabi, a little more peace will obviously set in soon: a new general manager seems to have been found after Willy Optekamp's surprising Goodbye in April, and Kempinski's CEO Reto Wittwer is happy that the differences with the owners have been settled. Kempinski will remain the operator of the palace.

J.D. Power: Hotel guest satisfaction is up
29.7.2005

Westlake Village. Despite rising room rates and increased hotel occupancy, customer satisfaction in the hotel industry is up, according to the J.D. Power and Associates 2005 North America Hotel Guest Satisfaction Index Study released yesterday.

Contrary to all expectations, `holiday on credit' is not an issue
Bad times, good payment practices
29.7.2005

Augsburg. Everywhere now there appears to be a reluctance to spend. Consumers are keeping their purses shut, and the economy remains stagnant. Despite the mood of crisis the tourism industry has comparatively little to complain about because it has continued to expand. The "world travel champions" don't easily let anyone spoil their holidays. By the look of it, there appears to be no problems with financing this most enjoyable part of the year. According to a survey by hospitalityInside.com `holiday on credit' is not an issue for Germans.

How Lindner Hotels realise data protection with an external consultant
Every dustbin is a data trap
22.7.2005

Duesseldorf/Essen. For realising the data protection requirements, Lindner Hotels have engaged an external data protection officer. The first steps have already been taken, but the basic implementation of the legal requirements alone will take about nine months. This are the timeframes, all hoteliers should allow for, if they want to build up a qualified and sustainable data protection level in their house.

Data protection: What hotels need to know and keep in mind
A data guardian is a must-have
22.7.2005

Munich. Data protection and customer relationship management are closely interlinked. The following article provides an overview of the different areas of data protection and the possible consequences of neglect for companies, especially in connection with marketing.

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