Dear Insiders,

The programme for our 5th Think Tank - the third on sustainability - is now complete! We're now on the home stretch. In just over three weeks, on June 27/28, we'll be meeting our growing HITT community in Berlin on the event ship. We are all looking forward to this inspiring atmosphere, the free exchange within our select group of participants and to seeing new faces among those attending and the impulse providers.

New additions in recent weeks include experts from the Association of Pfandbrief Banks, Wyndham Hotels, Hyatt, LHC Recruitment and Upday/Axel Springer; we introduce them to you today on our home page. They will provide topical discussion on green finance, franchise, supply chain and on the "social" challenges facing today’s companies. You will be amazed: Even hotel financing and social are closely related!

The appeal of this colourful series is that everyone and everything fits together. The conference-experienced impulse providers as well as participants appreciate this rich dialogue format of hospitalityInside. In the current hectic schedule of appointments and events, in which almost everyone believes they have to make up for the two years lost to corona in this short six-month period, it can take a little longer to find the right personality.

If you are interested in taking part and at looking further ahead into the future with colleagues, researchers and specialists - jump aboard! www.hitt.world has all programme info, names, profiles and also a registration form ready! Or write to me directly, I will be happy to answer your questions.

The industry is now no longer completing a marathon, but a triathlon against the headwinds of corona, war and spiralling inflation. In the Austrian Alps, there are currently 50 new construction and refurbishment projects in the pipeline from both international and national operators, with Kitzbühel as the hotspot. Among them, big resort brands like Six Senses and Kempinski are popping up. Notable here though is that it’s primarily resort operators who want to invest, rather than investors. And because everything is a seasonal business, there is now a big discussion surrounding Austria’s second homes. Will we see more cold beds? Author Fred Fettner is not the only one asking this question.

In Italy, the positive news is also mounting, but a big BUT still resonates everywhere. International guests are visibly beginning to retur, but in Rome 180 hotels are still closed. Italy's massive, sometimes ridiculous, bureaucracy needs to be cut so hotels don't get snapped up. By the way, an average Italian hotel counts just 30 rooms! Even without bureaucracy, this leaves little room to breathe. The EU wants to help with €1.5 billion, writes Massimiliano Sarti.

Today, after the end of the MICE trade fair IMEX in Frankfurt, two professionals offer some hope for business and MICE hotels in Germany: Petra Hedorfer from the German National Tourist Board/DZT and Matthias Schultze from the German Convention Bureau/GCB. At the same time though, Messe Berlin has announced its intention to implement ITB 2023 as a pure B2B platform and almost exclusively with physical presence. The public days will shift elsewhere. After three years of ITB cancellations, will this slimmed-down form still be enough to remain the world's most important tourism trade show?

There is a lot of news in our personalia today: new structures at Schörghuber Group Munich, a successor for Hyatt's Group President EAME Peter Fulton and the new COO for Deutsche Hospitality..
I wish you a break from the triathlon for the next week and a few minutes to deep dive into our HITT programme.

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

I have always enjoyed following corporate strategies. Over the years, this has proven to be the best way to measure promises and actions, especially if those at the helm remain the same. Today, Falkensteiner Hotels is no longer the cozy little guesthouse on the lake in South Tyrol that it was many years ago.

After positive crowd funding experiences, CEO Dr Otmar Michaeler now wants to develop an alternative financial vehicle for the hospitality industry, also for other market participants. FMTG Invest is therefore one of the new business units with which management is pushing ahead strategically.

Another is premium camping: sophisticated boutique sites in Europe for campers and mobile home enthusiasts who should look forward to gourmet F&B experiences, among other things. Premium quality is the new standard at Falkensteiner - at the hotels, the residences and more and more serviced apartment buildings, with a strong focus on Italy. Everywhere, it's all about increasing quality, not about increasing room numbers. "I don't want to hear about that anymore," Michaeler says.

Falkensteiner was the first group in the German-speaking region to start divesting its city hotels and to focus only on leisure about five years ago. This head start is now paying off and allows repositioning on a completely new, higher level. It has become a long article with lots of news, set out here for the first time by Otmar Michaeler.

Ruby takes over the QO Hotel in Amsterdam. From this tiny bit of news, Sarah Douag - my colleague in Amsterdam - developed a story about how the lean luxury operator from Munich and the new owners from London are remodelling Europe's most sustainable hotel. For CEO Michael Struck, this is a dream come true because new hotels have been banned in the city centre since 2015. The QO had gone bankrupt during corona and is now transforming from distressed asset to trophy asset in the hands of Tristan Capital.

The issue of employees is a daily source of stress for the industry. We also see and read the many small news articles from everyday life, but today we summarise a few insights from insiders and initiatives of individual countries that look at the problem from a leader perspective, practical as well as political.

HR naturally also affects Swiss hoteliers, although they do not consider it to be quite as burdensome as their neighbours in other countries. What is very bitter for them though, is the large economic gap between now and 2019. The industry now analyses its own situation.

Hardly a month goes by without climate protection news: This week, for example, the German government decided on the distribution key for CO2: For the time being, landlords and tenants of hotels still share this price burden equally.

According to the latest Hotels & Chains Report, the pandemic has led to a significant growth of chains in Germany! Global chains have now overtaken national ones - something they could only dream of for many years. A prime example of this is Premier Inn, which never tires of announcing its expansion plans to the world in its latest annual report.

So who will be the big winner in this crisis? Will it be quality or volume? I wish you all a great read.

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

We offer midscale lifestyle at the cost of a budget hotel, prizeotel CEO Connor Ryterski tells Susanne Stauss, full of confidence: The quirky, motley design brand with the signature of New York design pop star Karim Rashid not only kept a sharp eye on the competition during the crisis, but also made peace with its parent company, Radisson: The new style is softer with the bright yellows turned into natural and pastel colours.

Nevertheless, the wild origins are still recognisable, and that's how it should stay: prizeotel, currently with 10 hotels on the market, wants to grow by 45 hotels - with conversions, through franchise deals and a new pay-for-performance model for the owners. The tiny German boutique brand, brought on board by former Radisson CEO Wolfgang Neumann in 2016, is now the growth driver for Radisson in the EMEA region.

Dynamism is desirable, but a quick stumble is not. Otherwise, you're flat on the floor like the co-living segment, whose faster-further-higher competition during the pandemic ended in bankruptcies, forced sales and takeovers. The 2nd generation now wants to lead nomadic shared living to success. Following the Co-Liv summit, Sylvie Konzack worked out why this segment does not want to be reduced to hospitality: It is not male, not female, but diverse.

Since corona, we have been changing on a daily, hourly basis... We live with the "new normal"... But the travellers don't care about that right now: They seem to have repressed the change, and just want corona, and the climate debate gone. They want just one thing: to book early and travel. They behave as before corona, though prefer to stay in their own country for the time being. The Austrians, who repeatedly question everything with study after study like no other tourism-dependent country in Central Europe, want "change". An interesting balancing act between the tour operators and their customers, observed by Fred Fettner.

And now it's getting expensive: Trivago must now pay a USD 33 million fine in Australia for misleading customers: An algorithm favoured hotels that paid particularly high cost-per-click fees. In Germany, industry associations are angry about a court ruling that considers the bed tax for private travellers to be legal and even allows these taxes to be levied on business travellers as well.

You can also learn about trends, aberrations and confusions in our two sustainability news stories today, e.g. that many travellers would love to book sustainable hotels, if only they could find them! Here I can say only this: Come to the HITT Think Tank in Berlin on 27/28 June and you'll learn how to sustainably place your message on the website and gently entice customers into your "green" accommodation. This is what "nudging" is about and we invited a top professional who studies exactly this to show us how: Dr Crispian Tarrant, Founder & Managing Director of BVA BDRC Group, a global research group based in Paris. Register at www.hitt.world. There are only five weeks left until HITT and only five spots left.

Expo Real is also just five months away and the response from exhibitors is great. The trade fair is no longer planning with five halls, but with seven. Our joint stand "World of Hospitality" will be present with two stands in hall A1. 14 well-known companies from the hotel industry are already registered, three places are still available. Details can be found on the homepage of www.hospitalityInside.com today. We promote our partner companies - and gladly others as well - not only online, but also again in our high-quality Expo Real SPECIAL, printed at the trade fair and in Munich trade fair hotels, permanently viewable as ePaper on hospitalityInside. Hoist your flag here - with us and our community!

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

The big chains think very highly of themselves, focusing first on their investors and pipeline, then on their brands and their guests. And finally on the employees. This order may change slightly at times, but employees remain at the bottom of the list.

In Austria, things are now quite bad as a result. Ahead of the anticipated great summer season, the tourism sector is alleged to face a shortage of 50,000 workers! Proof that private companies haven't been treating their employees well either?! Or so it seems. It starts with the student interns: If the first contact with the industry is negative, the next generation says "goodbye forever!" Hospitality professionals and politicians are now at loggerheads. 58% of businesses want to close or rethink their model. This would be a radical break in Europe's model tourism country...

Measured against these challenges, all other worries shrink into the background. A tiny blip on the political horizon in this situation is the new Tourism State Secretary Susanne Kraus-Winkler, herself a hotelier, long-time HOTREC President and functionary in the Austrian Chamber of Commerce. hospitalityInside readers know her name.

And they also know the name Sébastien Bazin. Between this and our last meeting in Berlin, there were only seven months, and already the Accor CEO has again set a new focus in the strategy: He continues to drive the chain toward stronger cross-brand thinking, multiplying success stories and a condensed expansion. Will he also condense the 43 brands? "I created my own monster," he admits, promising to clean up. An update.

Correcting its own optimistic plans is not easy for Pierre & Vacances-Center Parcs. But the ex-Accor executive at the helm, Franck Gervais, is lowering targets, reducing the pipeline, renovating and focusing on the premium segment: Family-focused local experiences are key. The German Center Parcs have shown that it works: In 2021, they achieved record occupancies and topped revenue targets. But not until 2025 will everything be good again - says the plan.

You should always pay attention when it comes to the implementation of ESG targets. The non-profit organisation Energy and Environment Alliance is now organising in London: It is already in the process of creating the first global, science-based standards for sustainable building management in the hospitality industry. What this circle now works out could later determine the specifications of governments. Big names are there, big goals defined.

Speaking of sustainability? Have you already registered for the HITT Think Tank on June 27/28? If you pay attention there, you will have fewer nasty surprises later... www.hitt.world

From the world of colourful news: Hostats shows in figures how current cost increases are eating into profits; the EU is extending the covid digital passport until 2023; and in Italy, the crises have helped chains. Choice EMEA CEO Jonathan Mills and Marriott's Chief Development Officer Jerome Briet give a brief insight into their current situation. IHG, Hilton, Hyatt and GHA/Global Hospitality Alliance report in more detail today in their Q1 reports. As always, this issue is rounded off by personalia and a colourful bouquet of market news.

Stay optimistic: The full platforms I saw across Germany last week and this week are a clear signal that the tourists are back! But so is the rail chaos. Tourism and mobility are closely related.

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

The international hospitality family came together again this week in Berlin, enjoyed the parties and celebrated the current strong upturn in business. But optimism is tainted with worry. The travellers just want to set out on their trips, but their hosts, like the investors, are being thwarted: There are no products, few transactions, but massively exploding costs and high inflation, far too expensive properties and rising interest rates... Anyone who commits their signature now is betting on pure risk. Susanne Stauss and I experienced an IHIF without mega news, but with many a furrowed brow.

In the tourism country of Austria, the focus is now fully on this year, in which - in view of the cost increases - every cent of revenue counts even more. The new Head of the Austria Tourism Board is now pushing the country massively: with €22 million this year alone! The money flows into city and MICE tourism as well as sustainability. Main target group: the German neighbours. In the resort industry, however, the gap is also widening, according to a futurologist. And there, it's not numbers that count, but content-strong hotel products.

During the pandemic, interest in the metaverse exploded - the universe in which it will be possible to "travel digitally" in the future. Wall Street projects that the metaverse economy could encompass a total market of $8 trillion to $13 trillion by 2030. Will hoteliers jump on this bandwagon or watch it pass by once again? In a week when the industry sees little prospect for big moves, this foray into virtual tourism is a must read today!

From Berlin, we bring you more exciting info: latest figures on the European hotel industry and an analysis of European hotel transactions in 2021. Primestar has presented its first own brand June SiX in three variants and hospitalityInside learned from well-informed circles that Success Hotel Group - in insolvency mode since January - has apparently found an investor. This is even an exclusive for our readers.

This and more - read for yourself! It's worth it! We will prepare the more intensive topics and conversations, including with hotel CEOs, for the coming issues.

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

Slowly, very slowly, new opportunities and new trends are emerging from the corona disaster. Or rather, good, old values are solidifying again. These are the buzzwords which inform and permeate our topics today.

Susanne Stauss' research on new or old resort operators, for example, has shown that national or regional families still have the best hand in this segment. Big brands and franchises in particular still have a hard time in Europe, at least in the German speaking regions. We have known since the second part of our series that the much touted run by investors on the resort industry is not the reality. In part three today, successful operators who have already grown into small groups say that no institutional investor has come knocking on their door yet. And that’s a good thing: with each passing month, they raise the bar on quality. Unlike city hotels, resorts can only be pressed on to an Excel sheet to a limited extent.

"We are moving from a value chain to a value appreciation chain," says a new member of the new think tank Union der Wirtschaft. In Berlin on Monday, roughly 70 participants discussed the lessons learned from the corona pandemic with Germany's tourism coordinator Claudia Müller and the major political parties. hospitalityInside was the exclusive media presence. With such organisation as well as with the direct dialogue format it offers, the Union currently has a good chance of finally getting the sector heard in politics. Within a year, it has gained over 100 members and 39 associations as partners, with the hospitality and food industries as its strongest pillars.

The message from this, also for established hotel associations, is: The balance is shifting as courage towards lobbying work is growing. And the opportunities to change things for the better are there, even in a divided, jealous Germany. Talk to each other, across segments, give voice to your strengths. Then politicians begin to listen better.

The new Meeting and EventBarometer 2021/2022, which was presented yesterday for Germany, also sends positive trend signals. There are many signs that the business travel and MICE market is recovering. Hybrid is increasing massively, but service is also in demand again.

International travel is also picking up steam, as the WTTC figures show. At the same time, the UNWTO has excluded Russia from its circle.

The new EU rules to combat illegal content on social media are rated as the toughest regulation against the global tech giants. The tougher Digital Market Act were passed last Saturday.

A new wind is blowing, it feels as if sheer will and values suddenly mean something again. Nevertheless, the pipelines continue to grow, investment vehicles are pouring millions into high-tech, pan-European operator models. And the Q1 balance sheets of the stock market listed chain hotel companies also reflect adherence to agreed strategies. But the general tone betrays change.

If you want to hear these tones when it comes to sustainability, I draw your attention again today to our HITT Think Tank at the end of June! More at www.hitt.world.

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

The tulips are in bloom, the sun is smiling, but most hoteliers don't share the happy mood. Even when Easter business is booming, skyrocketing energy costs and inflation cast long shadows. "By 2023 at the latest, higher costs will come hammering down on all hoteliers," Otto Lindner says, Chairman of the German Hotel Association, responding to my many questions today about the state of the industry. He admits that it is very difficult to explain the increase or even the elimination of the €54 million aid cap to politicians. And so 15-20 larger hotel groups continue to worry. He also criticizes the attitude of owners/investors and the wild west methods evident up to 2019.

The hotel industry has to endure the heat. Pressure is also increasingly coming from lean, and fully digitised limited service concepts such as Numa or Limehome. These are increasingly beginning to tread on the toes of classic hotels, Anett Gregorius says, referring to the new Serviced Apartment Report for Germany, available from next week. Our insiders are already reading the first figures and trends today! In the - supposed - long-stay segment itself, competition is now developing for short-stay.

And what's next for the resorts? In the second instalment of our resort series this week, just in time for the Easter break, we dispel profit hunters of their illusions: Serious investors are few and far between, and the segment does not offer enough products for funds. Resorts are a black box! This is another reason why there is no boom, at best a flat wave on the Baltic Sea.

The bow wave before our event ship, on the other hand, is impressive. Pushing through the water, with a knowledge-thirsty crowd of 50 people in its interior, the discussions will firmly focus on all things sustainable on 27/28 June: Green finance, increasing the value of sustainable real estate, nudging, supply chain and franchise, reduced emissions from new and existing buildings, architecture and design - and last but not least, the social components of ESG goals. We are expecting positive commitments from our final impulse generators shortly. Here is the direct link to the current programme.

Today, we introduce you to our HITT sponsors, without whom this event would not be possible: Accor, Arabella Hospitality, Bette, Drees & Sommer, Expo Real, LHC, Uniper and Hotelschool The Hague. They are passionate about sustainability in their companies and value our quality- and content-focused format, where you get to talk directly, openly and honestly with top-class experts and industry peers. Sustainability knows no competition! The future can only be mastered together. www.hitt.world

We'll be back in the office from 25 April, preparing hot topics for you again on 29 April, including Part 3 of our Resort Series. From the end of April, industry appointments will also start piling up again, so I hope to see some of you again in Berlin.

The hospitalityInside team wishes you a Happy Easter!

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

Is the resort hotel boom just hype? Perhaps just a replacement in the dreams of greedy investors who have not recovered from the business hotel shock? Today, we start a three-part series on resorts in German-speaking Europe, with performance figures from experts first. Desire and the reality are some distance apart. In hotelier-speak, that means: A Holiday Inn Express between Freiburg and Europapark is not a resort. Providing hot water doesn't quite make you a spa hotel.

Wishful thinking and self-deception are also out of place when it comes to "green" business travel. So it was worth listening to a webinar featuring VDR, TravelPerk, Enterprise Car Rental and ClimatePartner. They speak from the standpoint of corporate customers and see: Over the past two years, sustainability has moved into the top 3 claims against hotels in the RFP process. CO2 becomes the key currency. And everyone would benefit if the hotel industry developed a uniform "green RevPAR." Who will start?

More beds for Ukraine please! In a web talk, seven hotel initiatives presented themselves to the media; they have all built - virtually overnight - booking platforms exclusively for refugees and urgently need further help from hotel colleagues. Demand is pushing everyone to their limits: Hundreds of thousands of people are looking for a bed every day, but there are at most ten percent on offer. Under the name "Open Door", the seven now want to bundle their activities and increase them even more. We're posting this report on our page 1 so you can share it with colleagues.

The war in Ukraine does not prevent most travellers from travelling, but does affect their planning, with most booking last minute. With inflation and energy costs, travel budgets are probably shrinking now, too. The flying trend is on the wane. Details from the latest Travel Compass, as well as from other travel analyses from the past week.

Certainly, the corona crisis is moving further into the background the faster energy costs shoot up. Figures from the latest association survey in Germany show the extent of the chokehold. The pandemic has clearly receded in the wake of this new threat. Incidentally, the German Ethics Council this week settled accounts with the German government's corona mismanagement: Its 161-page report doesn't hold back. We also found references to the hotel and tourism industry in it.

The Serviced Apartment market continues to boom, the British editors of market reports for Europe cheer - speaking quite generally and without being too fine-grained about country differences. I have to comment on that for a minute. There is nothing to add to the first annual financial statement issued by the operator Munich Hotel Partners, which went public last year and has since ventured ever larger expansion steps.

As always, we also bring you interesting personalia, lots of news from the real estate and brand world - and last but not least, today another announcement regarding out HITT Think Tank in June: Glenn Mandziuk, the new CEO of the Sustainable Hospitality Alliance as of 1 May, will deliver the keynote address.

He himself knows the hotel industry from his parents' business, but in the meantime he has also become acquainted with the tourism world from a destination and sustainability perspective. Get to know this far-sighted expert personally and discuss with him. Our impulse providers are selected personalities whose voice counts in the industry. You can also find this article on our homepage! And find more information about the program and prices on www.hitt.world.

I wish you all a great read. 

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

Senior management of the Chinese Huazhu Group were in Frankfurt this entire week. Their visit to hotel subsidiary Deutsche Hospitality ended yesterday with the dismissal of CEO Marcus Bernhardt. From my point of view, this is a short-sighted act, but it is not new: Asians have a hard time dealing with lease commitments, don't like unions, and instead focus on full-throttle growth.

And corona has had no impact on these expectations. To announce at the end of 2020, in the first year of corona, of all times, that the target is to grow by 700 hotels by 2025 is a clear indication of megalomania. Now it's pure loss of face for Huazhu. Bernhardt, who didn't start until November 2020, has become the sacrificial pawn in this game. His successor will be Oliver Bonke, most recently CEO of Shangri-La Hotels. Perhaps he understands Chinese.

Following the announced change of CEO at Lindner Hotels, I spoke briefly with the new incumbent Arno Schwalie and the remaining Frank Lindner.

More amusing and light-hearted are our other topics today: Sarah Douag made a last-minute visit to Expo 2020 in Dubai, which ended yesterday. She made it through "only" 25 of 192 pavilions in the whole four days though - and gushes about this peaceful landscape of innovation in technology and sustainability from all around the world she saw. She experienced hawks with photovoltaic wings, watched children interacting with bumblebee robots on wheels, and admired the largest 360-degree screen ever created for projections on a dome 70 meters high and 150 meters wide.

The sales manager, who was desperate for WiFi during her workation at a holiday club in Mauritius, was also amazed. Sylvie Konzack now sheds light on the mistakes and pitfalls that turn bleisure into frustration. It's not as easy as the chains would like it to be!

We were in Hamburg on Tuesday and enjoyed the day with 20 HITT guests. In an in-depth workshop with our HITT partner Drees & Sommer they learned how real estate will change. Conrad Hilton's motto "location, location, location" is definitely over; in the future, it will be function, networking and location. This article, which presents only a fraction of our workshop, will be available on our page 1 for all to see. We will continue to discuss real estate change at our HITT on 27/28 June in Berlin. 

Also: Learn more about nudging! The growing search for "green" accommodation offers a mega opportunity to meet the guest's needs. We introduce Dr. Crispian Tarrant, Founder & Managing Director of the BVA BDRC Group, today as another impulse generator at our Think Tank at the end of June! Read here. Have you registered to participate yet? www.hitt.world

Another project is also gaining momentum: the joint stand at Expo Real in October! The registrations for the "World of Hospitality" so far indicate a lively autumn trade fair. However, most options for co-exhibitors are still available. The early booking period has been extended until 8 April. Details here.

Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com 

Dear Insiders,

The Easter season is approaching, staff members are urgently needed. The current lack of professionals is setting the creative heads in motion: Via a campaign, the operator MPH from Munich is looking for pensionists who fancy hotels. The association Zuercher Hotelier Verein launched a lateral recruit programme... We collected examples for "express employees". With spontaneous realisation or a certificate after several months of training. I am very curious about the outcomes of these efforts.

In Germany, Dehoga updated the guidelines for its qualified jobs in the hotel industry and gastronomy. The go-ahead will be in August.

Motel One extended its well-being package for employees this year, at the short-time compensation and with re-deployed incentives. Despite massive losses last year, which only led to a "black zero" due to state aids, HR is key for the further rigorous expansion. "Currently, we are a leaseholder in demand," says co-CEO Stefan Lenze – and not only in Germany. In the background, the budget design group is testing trends. The balance sheet figures from the press release are always one thing; the other are the details in direct talks with the management…

Despite and against all odds, the winter season 2021/22 in the German-speaking region surpassed most expectations. The "white gold" has returned, as sports equipment producers rejoice. However, destinations and tourism businesses are staggering in the ups and downs of the restrictions.

Energy prices: Austria has found a regulation to relieve its hotels. A new guideline about sustainable culinary art reveals the sins of food waste and provides best practice. While others have designed flying taxis and a hybrid bicycle-car. And many others, agreements for new hotels. And others have reached the top of new businesses.

The world progresses, adapts. The country needs new people and more courage! Not only in the industry.

Have a good week.
Yours, Maria Pütz-Willems
editor-in-chief 

Your opinion? maria[at]hospitalityInside.com