A new alliance within the travel and aviation sectors is calling for an EU framework for secure and seamless biometric travel. The "Digital Omnibus" is intended to simplify the European regulatory framework for digital technologies.
Faced with staff shortages, rising costs and increasing bureaucracy, the hospitality sector is under considerable pressure. A new study shows how to ease the burden on businesses: it revealed significant potential for digitalisation and automation of processes in hotel operations.
Following a pilot phase lasting several months, the Accor hotel group is rolling out its dialogue-based travel assistant, ALL Concierge, globally. The application covers the entire customer journey and is designed to support internal processes as well as guest services.
Artificial intelligence has firmly established itself within hotel chains, but the sector still lacks a comprehensive, company-wide strategy, according to a robust new study involving 113 hotel chains across the EMEA region. The hospitality industry remains a long way from fully integrated, scalable solutions.
The Austrian Hotel Association (ÖHV) has taken drastic action and officially filed a complaint against Booking.com with the European Commission. The goal is to secure a non-compliance ruling that will force the platform giant to play by fair rules.
Booking’s finance chief stated at a Goldman Sachs conference last week that the group is small hotels' "best friend" - and revealed rarely heard figures and strategic details about the giant. At the same time, European hoteliers published figures about their dependence.
Europe’s hotel distribution market is becoming increasingly concentrated, strengthening the case for firm EU action to ensure fair and transparent digital markets. Experts are now calling for action.
A study has found that 79% of Germans fear the unpredictable risks posed by AI. As a result, experts have now developed a framework to assess the quality and safety of AI systems. TÜV is currently trialling the certification scheme with pilot partners and plans to make it available to businesses from the end of 2026.
At last, there's a built-in Android solution for travel sickness. How Bubbles helps, what settings users can adjust – and who beat Google to it.
At the end of July, the EU imposed a fine of 890 million euros on Google for breaches of the Digital Markets Act (DMA). Google describes the now necessary changes to its search results as the "greatest deterioration in quality" in the history of the search engine. What impact will these changes have on the visibility of hotels, flights and other services?
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