Data breaches are becoming increasingly frequent, yet those affected often only find out about the incident too late or through indirect channels. HSMA Germany is urging compliance with statutory reporting obligations and advocates open communication.
Fake accommodation listings, identity fraud and phishing: the European Commission is investigating whether Booking.com is doing enough to tackle fraudsters. Brussels is also scrutinising transparency in advertising.
Ads that appear to lead to a hotel's own website send guests to a third-party seller that charges more. The US Federal Trade Commission is preparing to act against Priceline, over this practice. Consumers in both the US and Europe are affected.
The business travel sector is optimistic about rising volumes and turnover – and continues to face major changes, particularly driven by AI. A recent study has examined the impact of AI on corporate travel management and developed four future scenarios. These can be envisaged as strategic options for virtually any sector.
A new alliance within the travel and aviation sectors is calling for an EU framework for secure and seamless biometric travel. The "Digital Omnibus" is intended to simplify the European regulatory framework for digital technologies.
Faced with staff shortages, rising costs and increasing bureaucracy, the hospitality sector is under considerable pressure. A new study shows how to ease the burden on businesses: it revealed significant potential for digitalisation and automation of processes in hotel operations.
Following a pilot phase lasting several months, the Accor hotel group is rolling out its dialogue-based travel assistant, ALL Concierge, globally. The application covers the entire customer journey and is designed to support internal processes as well as guest services.
Artificial intelligence has firmly established itself within hotel chains, but the sector still lacks a comprehensive, company-wide strategy, according to a robust new study involving 113 hotel chains across the EMEA region. The hospitality industry remains a long way from fully integrated, scalable solutions.
The Austrian Hotel Association (ÖHV) has taken drastic action and officially filed a complaint against Booking.com with the European Commission. The goal is to secure a non-compliance ruling that will force the platform giant to play by fair rules.
Booking’s finance chief stated at a Goldman Sachs conference last week that the group is small hotels' "best friend" - and revealed rarely heard figures and strategic details about the giant. At the same time, European hoteliers published figures about their dependence.
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