News & Stories
In Austria, a broad debate about customer reviews in tourism has started. This stir was caused by the Italian government, which demands the ban of anonymous reviews in hotel portals. However, the EU has a different view on this. Hoteliers are only looking at the scores and less at the exact words of reviews. And this for a good reason.
In a groundbreaking development, CoStar Group, a household name in commercial real estate data and parent company of STR, as well as several luxury hotel operators, including Hilton, Hyatt, Marriott, and others, might be embroiled in a significant legal battle. Accusing hoteliers of using common data to keep room rental prices artificially high in at least 15 major US cities, this lawsuit could reshape hotel pricing, revenue management and competition in the US, and beyond.
It's unavoidable: AI and digitalization will help to overcome the shortage of skilled workers in the hospitality industry. Nevertheless, this will require a radical rethink. This is revealed by a new study in Germany. Only one in four people there are satisfied with the current models.
The many EU sustainability directives, forms, certificates and deadlines make managers almost desperate. They lack direction and orientation. Investors and operators alike would like to implement ESG, but somehow everyone is talking past each other. The Energy & Environment Alliance (EEA) and its partner King's College from London asked 200 hospitality executives about their ESG priorities for the first time.
In a surprising move that has sent shockwaves through the hospitality sector, French hospitality unions vehemently oppose the tripling of the tourist tax in Paris and the Ile-de-France region.
The insolvency in self-administration of the small arcona Hotels & Resorts group made many headlines this week. The management remains optimistic, as apparently do the owners. An update.
After the coronavirus pandemic, 55% of respondents believe they are well prepared for current crises, 45% do not. Bavarian scientists have spent three years researching resilience in tourism, and now the results are in.
The hoteliers' greatest treasure is in front of them every day: their guests. The goal of all Romantik hoteliers "Beyond 2025" should be to engage in even more direct dialogue with them. 99% of guests already recommend the hotels to others. CEO Thomas Edelkamp is now trimming the consortium for efficiency through increased distribution, streamlined marketing and digitalisation.
Hoteliers in most EU countries see the current situation much more positively than their colleagues in Germany. An "EU Barometer" has taken the pulse.
One refugee per night is more profitable than one tourist. In Europe, astronomical sums are spent each year to compensate hotels, holiday parks, cruise ships, etc. The agents make millions from this game. In the middle of the drama: the Dutch hotel group Van der Valk.