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First Professorship for Travel Technology
14.9.2007

Worms. As of this month, Prof. Dr. Klaus Fischer holds the office of Professor for "Travel Technology" at the University of Applied Sciences in Worms. The professorship is the first of its kind in Germany.

European quality system aiming at comparable QM in hospitality
EHQ as a system check
7.9.2007

Brussels/Berlin. A new European quality system for the hotel and catering industry is on the way: the "European Hospitality Quality Scheme - EHQ". However, it is not aiming at building up bureaucracy, but at reducing it. If HOTREC, the umbrella association of the hotels, restaurants and cafés in Europe located in Brussels, did not develop and introduce this system now, the companies of the catering industry would probably have to accept a system ordered by a third party in 2009. The initiative is a practice-oriented reaction of the industry to the EU Directive on services in the internal market which came into force in December 2006. EHQ does not judge the quality management of individual businesses, but it checks the criteria of already existing quality programmes.

Best Western to extend its types of agreements
24.8.2007

Phoenix/Eschborn. Management agreements in Thailand, lease agreements in Germany and a master franchisee in India. Best Western Group is expanding all over the world experimenting with various kinds of agreement combinations. This is new.

The Varta guide to add guest interviews to its tests
The added value in the lap of the gods
27.7.2007

Ostfildern. The wellknown Varta hotel and restaurant guide has been interviewing hotel guests since this month in the lobby, at breakfast or in the parking lot. Guest opinions will become a part of the Varta evaluations in future. At the same time, the results form a basis for a future online hotel evaluation platform. However, not every hotelier is happy about the new interview initiative.

Small hotel chains: Park Plaza Europe
Going public to accelerate expansion
20.7.2007

Berlin. Last week, Park Plaza Hotels Europe entered the stock market. Thus, the planned expansionist policy will further accelerate. Including all hotels under construction, the portfolio currently lists 30 hotels in seven countries. By 2010, this number is to be more than doubled.

Lindner Hotels to further expand its restructuring pillar
Help for hotel owners
13.7.2007

Duesseldorf. With openings in Vienna and Hamburg, Lindner Hotels AG is currently following a policy of strategic growth. But managing ailing hotels will be a sector of the team from Duesseldorf in future as well. Recent examples prove this.

Small Chains: Sonnenhotels AG
Unusual distribution
6.7.2007

Harz. As the hotelier Harald Doerschel arrived in Harz from Berlin in 1973, he certainly didn’t intend founding his own hotel chain. Meanwhile, Sonnenhotels plc with its twelve hotels in Germany and one in Austria has developed into a medium sized German hotel company. One of the recipes of success for the family firm is its unusual method of distribution.

Baccarat reflecting Barry's shine
6.7.2007

Greenwich. Starwood Capital Group announced the creation of Baccarat Hotels and Resorts, a five-star luxury hotel brand inspired by Baccarat's global iconic status. Starwood Capital Group's controlled affiliate owns 86% of the shares of the Baccarat company. For more than 200 years, Baccarat has been synonymous with luxury, hand-crafted quality and the unending pursuit of perfection.

What do hoteliers, associations and consultants think of 7 stars?
Measuring remains the central problem
22.6.2007

Augsburg. Thanks to SGS Italy, even a "7 star" classification has made its way into the world of hospitality. Officially recognised - worldwide - are 5 stars as the highest quality rating. What has one then to understand of the Italian 7 star rating? Associations, just like hoteliers, remain sceptical; a feeling that's only strengthened by the secrecy surrounding the certifying institute. The leading hotel associations in Germany, Austria and Switzerland give us their opinions, as do The Leading Hotels of the World as leading marketing association of 5 star hotels, a Ritz Carlton Manager and an independent Swiss hotel consultant.

SGS Milan certification of 7-star hotels causes confusion
Obscure procedure
22.6.2007

Milan/Geneva. Up to now, Societé Generale de Surveillance SA located in Geneva and operating 1,000 branches in 48 countries has been known for technical certifications for major groups, for security standards, ISO 9000 inspections, wind energy, but also in the field of services. Now, SGS Italy is awarding seven hotel stars and throwing well-sounding names on the market to make the entire procedure more attractive. But these names dissociate themselves from this concept. The hotel associations in Germany, Austria and Switzerland as well as renowned hotels are very sceptical about a 7-star certification. Five stars are recognised worldwide.

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