News & Stories

At Hey Lou, guests check in via their smartphone and unlock their room door using the key in their digital wallet. This works without the need for an app or a loyalty program.

New Mews research across 500+ properties shows AI is now standard in hotel operations, while human interaction remains critical for high-value guest moments.

Back in late February, Best Western Hotels (BWH) had sent emails to customers warning them about phishing attempts. Only now is the scale of the data breach becoming apparent. According to BWH, the breach has been resolved.

OTAs still dominate distribution in the Swiss hotel sector — and hotels are now observing new influences on prices resulting from platform mechanisms.

China has launched its 15th Five-Year Plan by placing robotics at the heart of its modern industrial system. The aim is to pivot its AI research towards physical applications with robots as main drivers for economic growth.

Hyatt is now actively using ChatGPT (OpenAI) for its staff, whilst Choice Hotels is integrating Amazon Web Services (AWS) to automate its value chain.

This week, the OTA Booking.com informed its customers by email that "suspicious activity" had been detected and that "unauthorised third parties" may have gained access to booking information and thus to customers’ personal data.

For a long time, Lonely Planet was known primarily for its comprehensive printed travel guides. Now the company has launched bookable travel experiences and a new app, transforming itself into a connected travel platform.

Spring clean for your hard drive / Germany is underinvesting in AI expertise / Benchmarking tools for procurement / Sabre & Constellation: Strategic governance agreement / Garmisch-Partenkirchen: Checking in just like in Dubai

State control instead of unrestricted access to the World Wide Web: that is the reality in many countries. A recent infographic shows the state of internet freedom worldwide.