News & Stories

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Not enough depth

Data protection - the 10 biggest hotel groups in Germany in the spotlight

16.6.2006

Munich. How do the "Top 10" German hotel companies approach the subject of data protection? What's their customer orientation policy when guests make use of their right to information? A second study of this sort showed data protection was being taken seriously, but not seriously enough. Lindner Hotels were superb, whilst Intercontinental and Accor showed most need for improvement.

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Ambitious to grow

Operators in Germany: Bierwirth & Partner and Alemannia

16.6.2006

Wiesbaden. Both companies, Alemannia based in Frankfurt and Bierwirth & Partners in Ruesselsheim, concentrate on interims management and operations for hotels. At present B&P count 12 hotels to their portfolio. Alemannia, the smaller of the two, again finding its feet after its separation from Hotour Consulting, presently operates five hotels.

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hotels.com: credit-card data lost

9.6.2006

New York. hotels.com, which is owned by Expedia Inc., is warning nearly a quarter-million customers that they may have had their credit card numbers stolen, following the theft of an unencrypted laptop belonging to the travel website's auditor, Ernst & Young.

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More luxury wanted

Small chains: Althoff Hotels & Resorts and Arkona AG

2.6.2006

Wiesbaden. There are only a handful of hoteliers in Germany who manage to operate several 4 and 5-star hotels successfully that are independent of renowned major chains. In this edition, hospitalityInside.com would like to introduce two of these: Althoff Hotels & Resorts and the Arkona plc.

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On the guest's heels

RFID chip in hotel guest cards: data security highly questionable

2.6.2006

Augsburg . The transparent guest is near: soon Hilton guests will be greeted by their names and offered their favourite drink. A chip makes this possible. It sends signals from the "HHonors" card in the guest's wallet to the cash register. The chip in the bonus card records every movement of the guests when they are in the hotel - from the bar to the toilet and their rooms. George Orwell has checked in too. Data experts regard this "service" as highly critical.

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Hoteliers fight in court

Germany has highest radio licence fees within the EU

26.5.2006

Berlin/Mainz (May 26, 2006). With radio licence fees of 22,991 euros per year, a 150-room hotel in Germany takes the absolute top position in Europe. The German hoteliers, who are also being increasingly fleeced by the state and the energy industry, are now sounding the counter attack. In the meantime, other European countries face trouble from international television stations including German ones. This could also affect Germany.

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"Nameless", but well-performing

Small hotel chains in Germany: Achat, Motel One, Winter's

26.5.2006

Wiesbaden. Sales representatives, mechanics, medium-sized entrepreneurs, tourists: the medium-class and budget hotels in Germany concentrate on target groups like these. With Achat, Winter's and Motel One, hospitalityInside.com introduces three completely different smaller chains that have been stirring up the market for only a few years.

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Brand managers from Berlin

Specialised operators on the German hotel market: Albeck & Zehden

19.5.2006

Wiesbaden. There is an increasing demand for professional hotel operators in Germany. The reason for this is the increased separation of real-estate and management. hospitalityInside.com introduces operators in this and the next few issues. Today: Albeck & Zehden in Berlin. - Our photo shows one of the Berlin properties, the Holiday Inn City Center East.

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Law courts give the Swiss "Star Wars" new impetus

12.5.2006

Bern. The Swiss Hotelier Association HotellerieSuisse has declared itself winner in the "star wars" against industry association GastroSuisse: According to comments of the judge presiding over the case at Zurich Commercial Court, it seems GastroSuisse will not be able to use stars for the classification of its member hotels.

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Franchisees take the higher risk

Franchise in focus - Chains have great plans for Germany

5.5.2006

Wiesbaden. The risks taken by a hotel operator when concluding a franchise agreement are certainly higher than those taken by the franchiser. In the upper product segment, a bad franchisee can definitely ruin a brand's reputation. Do chains still believe in this form of brand transport and expansion?

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