Hospitality for Insiders

Details change stories

Maria Pütz-Willems
Maria Pütz-Willems

Dear Insider, 

A year ago, hoteliers were still fiddling around with ChatGPT on the sofa, but now the AI assistants proliferate, each one better than the one before. It's about power over travel bookings. SEO, the internet search engine that everyone had to feed with buzzwords for years to generate clicks, is now just the fodder for GEO: for that AI colleague that can immediately provide answers and offers to the web surfer. The term for this is Generative Engine Optimisation. Today, our AI-expert Catherine Bouchon explains the advantages and disadvantages of GEO. 

Only the best stories will win. The story of the aparthotel provider Staycity is simple: It is based on one company, two brands, three apartment sizes and a kitchenette in every apartment. The two growth drivers are Staycity and Wilde. With a more flexible ground floor, more service, more food and more quality, the twin sisters are becoming more visible in Europe, always in key cities, please. The profit margin is fantastic. 

Adrian Lindner is a long way from dreaming. He does not want to expand at present but wants to further stabilise the restructured Lindner Group in Germany. The hotel operator is out of insolvency under the debtor-in-possession rules. He wants to rebuild trust in the market. The designated new CEO (35), the third generation in the large Lindner family, was involved from the outset as "insolvency project manager". And as a manager, he admits self-critically and with unexpected frankness to "many mistakes" in our very first conversation. And that the family has lost its closeness to the company. ... More

Magazine

Brand performance: The gap is widening
5.9.2025

Major brands have doubled their portfolios since 2014 to an average of 24 brands each in 2024. Additional brands do not necessarily result in stronger RevPAR performance, reveals an international analysis. 

How AI is used in the hotel industry

HI+How AI is used in the hotel industry

Transformative power, saviour and problem solver: this is how artificial intelligence is being touted, and not just in the hotel industry. But what does it look like in practice? A study sheds light on how hotels actually use various tools.

"7% VAT on food is essential for survival"

HI+"7% VAT on food is essential for survival"

The hotel and gastronomy industry in Germany has had a difficult few years and the outlook is bleak. The only ray of hope is the reduced VAT rate for food in the catering industry, which could provide relief for businesses.

Small hotels in Europe at a disadvantage?

HI+Small hotels in Europe at a disadvantage?

A study analyses the consequences of the implementation of European greenwashing laws in connection with sustainability certifications. What Booking.com has to do with it and what measures smaller businesses can take...

VIP News from 5.9.2025

HI+VIP News from 5.9.2025

Kuok Hui Kwong / Stefanie Brandes / Raphael Bick / Jana Warken, Deniel Frey, Karsten Tremel / Laura Meyer, Markus Glesti, Stephanie Schulze zur Wiesch, Sabine Jordan-Glaab, Torge Petersen, Nicole Pfammatter, Joe Ponte / Sylvia Epaillard, Jörg Hermann / Thomas Grivet / Konstantin Kluth / Betina Welter / Thomas Emanuel / Sarah Vogelsang / Isabell Fuss, Julian Mörs / Ingrid Hartges, Jana Schimke

News Mix from 5.9.2025

HI+News Mix from 5.9.2025

753 Hospitality/Italy, AG Hotels/Emblems, Banyan/Montenegro, B&B/Luxemburg, Liechtenstein; Essendi/Edinburgh, Event Hotels/Keystone, GCH/Cologne, Hamburg/Neuwerk, Hyatt/Hamburg, IHG/Rome, Miiro/Vienna, Numa/Hamburg, Radisson/France, Genoa; Ruby/Malmö, Schani/Vienna, Safestay/Kitzbühel, QC Spa of Wonders/Fund

Top Ten Ranking Chains: Power Shift

HI+Top Ten Ranking Chains: Power Shift

The Spanish company Keytel has displaced Best Western Hotels (BWH) from the top ten of the 200 largest hotel chains worldwide, measured by number of rooms. Three Chinese companies in the top ten have overtaken those from the US or Europe, with H World growing the fastest. Power is shifting.

Germany faces 6th consecutive year of losses

HI+Germany faces 6th consecutive year of losses

The German economy is not gaining momentum, and the hotel and catering industry is suffering as a result. With exploding costs and revenue losses, many businesses have their backs to the wall.

Financial report: Dorint and BWH demonstrate confidence

HI+Financial report: Dorint and BWH demonstrate confidence

Dorint and BWH (Best Western) have recently published their business figures, which are encouraging but also highlight the major challenges facing the German hotel industry in particular.

Restructured: Achat Hotels back on the market

HI+Restructured: Achat Hotels back on the market

A stable prognosis for the future is back. Achat Hotels is out of self-administered insolvency after eight months. The group has shrunk significantly but has been successfully restructured. "It was a tough ride," says Managing Director Philipp von Bodman.


Creditors unanimously approved the plans, according to the official press release issued on Tuesday, 26 August. The long-term continuation of the company is thus secured. "Our owner, Hannover Finanz, was involved throughout and remains committed to the Achat Hotels Group even after the restructuring," adds von Bodman. There are no new co-investors. 

Wellness-Hotels GmbH files for insolvency proceedings

HI+Wellness-Hotels GmbH files for insolvency proceedings

Wellness-Hotels & Resorts GmbH has filed an application for the opening of insolvency proceedings with the Düsseldorf Local Court. 

Content Partner

QR: Revenue and bookings on the rise
5.9.2025

Despite all the sceptical business travel statistics, demand in this segment increased noticeably in the first half of 2025 for hospitality-focused distribution specialist QR Quality Reservations. At the same time, direct sales and the number of customers grew.

The RFP rules are changing

The RFP rules are changing

The "RFP season" is in full swing. However, the rules of the game for these Requests For Proposals have changed for 2026 . The traditional focus on booking volume and price is increasingly giving way to a strategic view of the purpose of business travel. 

QR & Distribution: First think ahead, then act

QR & Distribution: First think ahead, then act

Under the motto "Think ahead instead of just reacting", Quality Reservations is organising the QR Vordenker-Tage, a regional event series in Germany for hoteliers. Following successful events in Stuttgart and the QR headquarters in Hanover, the third event will take place in Münster on 4 June 2025. 

The Hotel Telegraphenamt is "QR Forward Thinker" 2024

The Hotel Telegraphenamt is "QR Forward Thinker" 2024

By recognising hotels for their inspiring, holistic approach to online sales, Quality Reservations (QR) is setting new motivational accents. The measures implemented range from efficiency-enhancing 2-way interfaces to MICE links. 

The Price needs context

The Price needs context

Many restaurant guests are currently price sensitive. Equally many want to treat themselves consciously and are willing to pay a good price for good performance. How to best address both groups and optimize your pricing is, last but not least, a question of psychology. Tim Plasse, Managing Director at F&B Heroes, explains what the hospitality industry can learn from e-commerce.

News Mix overview

Marketplace

The first AI regeneration coach
5.9.2025

As part of an EU project, the first AI regeneration coach is being developed in Wagrain-Kleinarl, Austria. It is designed to help tourists recover on holiday - and take these experiences back into their everyday lives.

An overview of the hotel brand jungle
5.9.2025

The hotel industry is huge and constantly evolving. An infographic provides a comprehensive overview of the world's largest hotel groups and the positioning of their brands.

No UN plastic waste agreement for now
29.8.2025

Even round-the-clock negotiations at the United Nations could not change the situation: The planned global treaty against the world's plastic pollution has failed for the time being. But negotiations will continue.

EU demands transparency from AI model providers
29.8.2025

How does AI know these things? New EU regulations force AI providers to disclose what they have used to train their models. Failure to do so could result in fines.

Save The Dates!

Hotels Tomorrow, edition 2





HospitalityInside Think Tank, edition 9 on 11-12 May 2026 in Brussels



Expo Real 6-8 October 2025 - Meet our exhibitors!


Financial Results

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HI+More conversions planned

Aroundtown H1 2025: Hotels account for 22% of the group's real estate portfolio. Further conversions of office space into serviced apartments are currently underway.

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HI+Hotel EBIT at previous year's record level

TUI Group Q3 2025: The tour operator has achieved its best Q3 result since the merger of TUI AG and TUI Travel PLC in 2014: EBIT grew by +38% to €321 million, while revenue rose by 7% to €6.2 billion. The drivers for these increases included the TUI hotel and cruise companies and TUI Musement.

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HI+Still super dynamic

Motel One Group H1 2025: The budget design hotel group continues to develop dynamically – internationally, conceptually, and economically. The second brand is also gaining momentum.

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HI+Luxury hotels drive RevPAR growth

Hyatt Q2 2025: During the second quarter, Hyatt announced a new upscale conversion brand called Unscripted by Hyatt and opened more than 8,900 rooms, inclusive 2,600 rooms associated with the Playa Hotels Acquisition.

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HI+One million rooms

IHG Q2 und H1 2025: The company reported a gross system growth of 7.7% YOY and a net system growth of 5.4% YOY adjusting for the impact of removing rooms previously affiliated with the The Venetian Resort Las Vegas. 

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HI+Domestic RevPAR decreased

Choice Hotels Int. Q2 2025: While domestic RevPAR decreased during Q2 2025, the company accelerated international expansion and holds its position in the extended-stay segment.

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HI+Strong RevPAR growth in APEC and EMEA

Marriott Int. Q2 2025: The company delivered a solid second quarter and launched the new soft brand Series by Marriott. The leisure segment drives the RevPAR growth. 

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HI+Germany and Cuba lag behind

Meliá Q2 und H1 2025: The company reports strong performance across all segments: Leisure, Corporate, and Tour Operation. Spain’s strong positioning as a tourist destination continues to support RevPAR growth above that of other markets.

Picked

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Beach loungers make Italians sweat

In the summer months, locals and tourists flock to the beach in Italy to escape the heat. On private beaches, sunbeds and parasols often have to be hired - for a lot of money. A new regulation could create more competition.

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"Miss Merkel" goes on a cruise

Hollywood flair on the ocean: TUI Cruises provided the film set for the crime comedy "Miss Merkel - Murder on the High Seas". A fictional story with lots of laugh-out-loud moments revolving around former German Chancellor Angela Merkel.

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Spend the night in a water tower, in the city wall or in prison

High up on a tower, in the middle of the forest or above the gaping abyss: there are many unusual accommodation options in south-west Germany. They promise more than just the classic hotel room. There is something for every budget, with offers ranging from cosy to unusual.

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Venice: admission brings in millions for the 2nd time

A city like a museum - and the ticket only costs ten euros. Venice has completed the second test phase for the tourist tax in the lagoon city and generated millions in the process.

Archive

In the HOSPITALITYINSIDE ARCHIVE you will find 35,000 specialist articles from 25 years on the hotel industry in Europe and global trends (access via the current issue in the magazine). "Those who know the past can understand the present and shape the future."

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