Hospitality for Insiders

Hotels as a Service and more: Tech is driving the turning point

Maria Pütz-Willems
Maria Pütz-Willems

Dear Insider,

After the HITT now comes the HOT! The play on these abbreviations for the HospitalityInside Think Tank and the new Hotels Tomorrow format is pure coincidence... Our in-house event, this year in Brussels, has found a knowledge-hungry community over the years. This can also be read in Sylvie Konzack and Sarah Douag's summary of our 2nd HITT Day, the Innovation Day, which was dedicated to "emerging technologies" - AI, virtual reality and voice bots. Change is here: From tools to a new mindset. We are making this contribution FREE again today - sharing is caring!

At Hotels Tomorrow (HOT), I am one of three founders, each of whom brings different talents and contacts to the table. We, the "3 M's" (Marius, Marc, Maria) are breaking new ground with this "Europe" idea - at an unintentionally perfect time. Looking forwards and backwards: HospitalityInside is now 20 years old - on the basis of quality and its reputable network. That is also the aim of HOT. The geopolitical turbulence is even helping us. And we are happy to help the industry. That's why today I've described the background to HOT and the path to the hotels of tomorrow (see Home). There are only three weeks left until Paris, set a new course with us! The program has gained weight. www.hotelstomorrow.eu

Technology has become a disruptor, first questioning everything and then rebuilding it. This is exactly what hotel career changer Martin Kemmer has done: Yesterday, he and his managing director partner Daniela Schade launched "9dots" in Berlin: a system platform that enables helpless individual hotels and frustrated franchisees to digitise their hotels. You can choose from over 100 modular software and tools and still remain the host. "Hotels as a Service" is the new term. We are pleased to be able to present a promising model to you in detail this morning, including prices and calculation examples. ... More

Magazine

4,000 hotel closures in Turkey
6.6.2025

A summer drama is looming in Turkey: the authorities are reviewing the closure of 4,000 hotels. Some hotel experts and the media believe the 2025 season is under threat. German tour operators are not affected.

US hotel market slows down

HI+US hotel market slows down

KPIs are now falling in the American hotel market. Experts predict that this will remain the case for 2026. This affects businesses in the mid-range and lower price segments, among others.

Global tracker helps understand ESG guidelines

HI+Global tracker helps understand ESG guidelines

With a new "Global ESG Policy Tracker", companies in the travel and tourism industry can more quickly view ESG regulations and guidelines and incorporate them into their strategy.

Spain remains "global tourism powerhouse"

HI+Spain remains "global tourism powerhouse"

Spain's Tourism Sector could exceed 260 billion euros by 2025. In 2024, the sector achieved its best result since 2019, with a contribution of almost 249 billion euros to GDP. International tourism spending grew by nearly 11% year-on-year.

Rosewood and franchise push Arabella Hospitality

HI+Rosewood and franchise push Arabella Hospitality

The Rosewood brand and the selected Marriott franchise brands have greatly enhanced Arabella Hospitality's financial year 2024. The outlook for 2025 also appears promising.

VIP News from 6.6.2025

HI+VIP News from 6.6.2025

Anthony Ingham, Luca Finardi / Chris-Norman Sauer, Michael Hartung, Christopher Presland / Caspar Wesener / Frank Seedorff / James Ferdinando / Shaikha Al Nowais / Dominik Lichtenhahn, Marcel Neuhaus / Carsten Weber

News Mix from 6.6.2025

News Mix from 6.6.2025

Aspire/Wuppertal, Barceló/Bahrain, Ennismore/Pipeline, Europa-Park/Western City, GBI/Livory, Grand Resort Bad Ragaz/Remodelling, Hilton/Paris, Hyatt/Africa, Unscripted, Greece, Bulgaria; IHG/Kattowitz, London; Joy124/Milan, Limehome/Europe, Marriott/Istanbul, Sardinia; Novum/Berlin, Orologio Hotel/Abano Terme, Pandox/Dalata, Savim/new brand, Stayery/Karlsruhe, Stay Kooook/Munich, The James Suite/Florence, Tin Inn/IPO, Tristan Capital/easyHotel, Victoria Hotels/hotel sale, Yeldo/loan // Renovations: Hilton/Düsseldorf, Radisson/Lyon

Platform for hotels: from vacancies to added value

HI+Platform for hotels: from vacancies to added value

Overnight stays are and will remain the core business of the hotel industry - but there is still untapped economic potential in many hotel buildings. Aroundtown wants to tap into new resources for the hotel industry. 

EU Agenda for Tourism – Come on, join in!

HI+EU Agenda for Tourism – Come on, join in!

The European Commission is working towards developing a comprehensive EU Tourism Strategy in early 2026. Everyone is called upon to actively participate. Interested parties can use a questionnaire to contribute their concerns to a sustainable tourism model.

Austrians postpone or cancel investments

HI+Austrians postpone or cancel investments

In Austria as a tourist destination, more and more businesses are tending to postpone or cancel planned investments. Rising costs and economic uncertainties continue to affect them - despite the good booking situation. 

Europe-wide class action against Booking picks up speed

HI+Europe-wide class action against Booking picks up speed

National hotel associations from over 25 European countries, supported by HOTREC, are joining forces in a class action against Booking. Swiss businesses can also take part. Registration is possible until the end of July.

Expo Real

Content Partner

QR & Distribution: First think ahead, then act
30.5.2025

Under the motto "Think ahead instead of just reacting", Quality Reservations is organising the QR Vordenker-Tage, a regional event series in Germany for hoteliers. Following successful events in Stuttgart and the QR headquarters in Hanover, the third event will take place in Münster on 4 June 2025. 

Awards drive employees towards greater quality awareness
The Hotel Telegraphenamt is "QR Forward Thinker" 2024
14.3.2025

By recognising hotels for their inspiring, holistic approach to online sales, Quality Reservations (QR) is setting new motivational accents. The measures implemented range from efficiency-enhancing 2-way interfaces to MICE links. 

F&B Heroes: The Psychology of Pricing, Simple to Apply
The Price needs context
7.2.2025

Many restaurant guests are currently price sensitive. Equally many want to treat themselves consciously and are willing to pay a good price for good performance. How to best address both groups and optimize your pricing is, last but not least, a question of psychology. Tim Plasse, Managing Director at F&B Heroes, explains what the hospitality industry can learn from e-commerce.

News Mix overview

Marketplace

New Global Alliances at HSC 2025
6.6.2025

The Hamburg Sustainability Conference (HSC) has concluded its second edition. Over two days, alliances were forged and key initiatives launched or further developed.

In the workplace: burnout comes early
30.5.2025

The risk of burnout is highest for employees aged between 31 and 40. This is shown by a new study from Germany.

Massive ecological damage caused by invasive species
30.5.2025

Climate change is causing enormous costs; combating alien animals and plants is also becoming an ever-increasing cost factor for governments. Combating them is necessary: alien species jeopardise biodiversity. 

Climate change: young people want to be part of the solution
23.5.2025

More than two thirds of young people in Germany believe that green skills offer them new career opportunities. However, less than half of 16 to 24-year-olds see themselves as qualified enough to be successful in a sustainable working world and make a difference in environmental policy.

HITT 2025 Impressions

Many thanks to everyone for their participation and great commitment and to all sponsors, partners and friends for their diverse support of HITT 2025!

Hotels Tomorrow (HOT) - The Unconference

Premiere 30. Juni/1. Juli 2025 at the Pullman Tour Eiffel in Paris!

Register now!

www.hotelstomorrow.eu

The new pan-european conference, supported by HospitalityInside.

Co-Founder: Maria Pütz-Willems, hospitalityInside.com

Financial Results

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German economy downgrades rating

Aroundtown Q1 2025: The Company continued to strengthen its balance sheet. In March 2025, 22 percent of the asset type in the portfolio were hotels, 38 percent is attributable to the office sector, 34 percent to residential.

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11% growth and "Designed for you"

Motel One Q1 2025: With its consistent focus on central city locations, supported by new strategic steps, Motel One continues to prove itself robust and successful. The equity ratio has fallen slightly.

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Europe needs new momentum

TUI Q2 2025: The Hotels, Cruises and Activities (TUI Musement) business segment remains a strong growth pillar for the tourism group. Overall, hotel occupancy and the average bed rate increased slightly.

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Structured growth

Meliá FY 2024 + Q1 2025: With double-digit RevPAR growth and an EBITDA margin from the pre-pandemic period, Meliá looks back on 2024 with satisfaction and expects positive development for 2025.

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Outperforming

Choice Hotels Int. Q1 2025: The franchisor is outperforming its chain scales and driving domestic RevPAR growth of 2.3% year-over-year and the global net rooms system size by 2.8%.  

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Looking forward to the annual profit

IHG Q1 2025: The global RevPAR increased by 3.3%, driven by a globally diverse footprint and growth in each of Business, Leisure and Groups; it was a strong quarter of development performance, on track to meet full year consensus profit expectations.

Events to come

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HOT: Vibes for something new

The path to the future of the hotel and hotel investment industry is currently forging a new way forward – via Paris and "Hotels Tomorrow" (HOT). The doors to the new (Un)conference will open in three weeks, on 30 June/1 July, at the Pullman Paris Tour Eiffel. The road to get there was fraught with obstacles, but the vibes for something new are pulsating. Focusing on Europe was simply "hot", perfectly in tune with the zeitgeist. Have you registered yet?

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Expo Real 2025 with a power package

The most important dates have already been noted in the 2025 calendar. The 27th Expo Real in Munich will take place from 6-8 October. The hospitality cluster is growing and networking is becoming increasingly important. This time, the joint stand "World of Hospitality" will feature two Get-together events.

Picked

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Bubble suites on the alpine meadow

Adventurly is offering a special kind of mountain experience in the 2025 summer season - with the Vella pop-up glamping village in Graubünden, Switzerland.

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Frankfurt is looking for restaurateurs for "nice toilets"

We've all been there: you're out and about in the city and need to go to the loo. But there's no toilet in sight - at least not a well-maintained one. To change this, the city of Frankfurt is now looking for gastronomers who offer their toilets to people free of charge. 

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A playful approach to trainee recruitment

Career fairs and traditional job interviews are rarely met with enthusiasm by Generation Z. Companies therefore need to become more creative. How about a "Serious Escape Game"?

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Military and coffee cult made in Vietnam

The Vietnamese love their coffee - and memorabilia from wartime. The hip coffee shop chain Cong Caphe combines both. The concept is now also enjoying international success.

Archive

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