News & Stories

Munich. Lufthansa City Center travel agencies and Fineway are cooperating: Anyone who has their dream holiday put together on the start-up's website will have their data forwarded to LCC travel consultants - without the user knowing anything about it. Consumer protection authorities have flagged this business model as concerning. LCC and Fineway play down the issue.

Dubai. The hotel world's first luggage-hauling robots made Yotel famous; in the meantime, CEO Hubert Viriot has been experimenting with a drone to fly food to the guest tables. The group is one of the major drivers of the world’s smarter hotels. Viriot hopes that its slim, sharply tailored concept of "people, technology and design" will also get it through the corona crisis. He is tech-savvy, is willing to try out crazy ideas, but at the same time is also profoundly critical: That's why he relies less on robots than on a new, smart revenue management system and CRM.

Zurich. Coronavirus is giving an unexpected boost to digitisation: Recent changes – allowing employees to work from home and the online schooling programmes – will positively reinforce the relationship between "man and machine". Such developments will also benefit tourism, the Swiss Gottlieb Duttweiler Institute is convinced, a research outfit headquartered in Rüschlikon/Zurich. Senior researcher Jakub Samochowiec, who also co-authored the study "On the road with smart assistants”, describes new travel process scenarios, the power of open data and possible opportunities in times of crisis such as those brought about by corona.

Dallas. The hotel is no longer a hotel, it is becoming a destination of personal experience and shopping. A third of the guests would pay up to 50 percent more on average if the hotel would meet their personal wishes already at the time of booking. According to its European study, the Sabre Corporation speaks of "golden retail times" for hoteliers.

Berlin. There was a small note on the net that drew attention to the Hackathon #WirVsVirus. This developed into a gigantic, joint programming competition against the Corona crisis with 27,000 volunteers – under the patronage of the German Chancellery.

Wiesbaden. They are considered the big disruptors of the industry: Airbnb and Oyo. But in times of the corona crisis, the loudly announced plans of the virtual accommodation giants have lost on meaning. And: The virus should put a long-term damper on their activities. The hotel industry's dependence on OTAs like Booking.com could also decrease in the future if everyone pulls together.

Vienna/Zurich. Following an independent assessment, Swiss and Austrian tourism associations know: Both collect a lot of customer data as well as other data, but these are insufficiently used – on both sides, to varying degrees of intensity. And that also means: Both are missing marketing opportunities.

Hanover. TUI wants to completely unify its international distribution network and is working on its own global software on a cloud basis to achieve this. This was just announced by the boss.

Brussels. Under the leadership of their European umbrella organisation HOTREC, the hotel associations in Europe are conducting a joint and uniform survey on the core issues of hotel distribution for the fourth time. All hoteliers are invited to take part in the survey.

Paris/Southlake. The software and technology provider Sabre from Dallas and Accor have together created a unified reservation and property management platform for the more than 5,000 Accor hotels. In addition, Sabre is now moving its IT infrastructure completely into the Google Cloud. The goal: to create a marketplace for personalized travel in the long term, for all travelers.