Topic Operations

News & Stories

Small hotel chains: Macrander Hotels
Controlled growth from own resources
7.12.2007

Dresden. Since its founding eleven years ago, Macrander Hotels have taken over four hotels in Germany thus belonging to the minor operating companies in the country. The enterprise definitely has expansion plans, but they follow the previous pace. Nevertheless, the hotels' results are absolutely respectable.

Hyatt's first boutique brand Andaz opened in London
A luxury hotel with no reception and lobby
23.11.2007

London. Last Friday, London witnessed the opening of the first Andaz Hotel of the American Global Hyatt Corporation. This new boutique concept makes well-known hierarchies of the hotel industry disappear. There is no longer a reception, concierge or baggage carriers, and a "Living Room" replaces the lobby. The photos of the new approach appear very stylish and cool. But indoors, a new kind of warmth is to unfold - in the form of an uncomplicated concept for young travellers. This has nothing to do with the classical Hyatts anymore. Bernd Chorengel, President Hyatt International Hotels, says to hospitalityInside.com: "We are removing the cobwebs from the hotel industry." The details.

Employee regulations result in new trend towards lease agreements
A legal piece of pie
9.11.2007

Augsburg. Foreign investors are tending increasingly towards lease agreements in Germany. One of the reasons: Lease agreements free investors from responsibility for employees. Martina Fidlschuster, Managing Director of Hotour Management Consultancy in Frankfurt, referred to the trend during a discussion round at the Expo Real in Munich. hospitalityInside.com took a closer look.

HOTREC issues principles for hotel evaluation portals
A call for fairness
2.11.2007

Brussels. Online hotel evaluation portals involve both risks and chances. In order to make them a serious instrument for providers like hoteliers and travellers, the European umbrella organisation of HOTREC recently issued a position paper to about 50 portal operators. It includes ten principles that shall help to protect the industry from manipulations and unfair evaluations. Towards hospitalityInside.com, two major portal operators both give positive feedback in a spontaneous statement concerning this paper.

Small Chains: Toga Hospitality Group plans first hotel in Germany
Australians with big plans
2.11.2007

Berlin. Following the opening of European hotels in Copenhagen and Budapest, the Australian Toga Hospitality Group will inaugurate its first hotel in Germany in December 2007. And with Germany at the focus of Toga's expansion plans, more are to follow shortly.

Choice ready to invest in Europe
26.10.2007

Munich. Hans-Dieter Schiller is back in Choice Hotels' towers and has returned to his former office in Munich. The experienced operations man will now actively steer the expansion of Choice Hotels International in Europe. And the big news: Choice is now ready to invest.

Small chains: Heliopark, the newcomer from Moscow
German speaking destinations preferred
26.10.2007

Moscow. The Russian company Heliopark first made headlines in Germany in 2006 when it bought up the Steigenberger Bad Hotel Zum Hirsch in Baden-Baden only to close it for renovation works. In summer 2007, it assumed management of the Hotel Quellenhof, also in Baden-Baden. The Hirsch now stands shortly before reopening, further takeovers in Western Europe are on the cards.

Smith Travel Research starts difficult alliance
28.9.2007

Hendersonville/London. The American datahouse Smith Travel Research, and Deloitte, London have signed a letter of intent to combine their Non-North American hotel benchmarking businesses. But STR is already linked to The Bench, London - Deloitte's competitor.

First Professorship for Travel Technology
14.9.2007

Worms. As of this month, Prof. Dr. Klaus Fischer holds the office of Professor for "Travel Technology" at the University of Applied Sciences in Worms. The professorship is the first of its kind in Germany.

European quality system aiming at comparable QM in hospitality
EHQ as a system check
7.9.2007

Brussels/Berlin. A new European quality system for the hotel and catering industry is on the way: the "European Hospitality Quality Scheme - EHQ". However, it is not aiming at building up bureaucracy, but at reducing it. If HOTREC, the umbrella association of the hotels, restaurants and cafés in Europe located in Brussels, did not develop and introduce this system now, the companies of the catering industry would probably have to accept a system ordered by a third party in 2009. The initiative is a practice-oriented reaction of the industry to the EU Directive on services in the internal market which came into force in December 2006. EHQ does not judge the quality management of individual businesses, but it checks the criteria of already existing quality programmes.

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