Marketplace Stories

Marketplace Stories

F&B Heroes: Rethinking successful gastronomy
A chef is not a concept
13.12.2024

A gastronomy and food concept must be a complex and strategic decision to achieve sustainable success. It's not about personal taste, says Tim Plasse, Managing Director of F&B Heroes. Only the guests and investors need to be pleased by the result.

Quality Reservations "Need to talk": The transformation has reached everyone
Megatrends enrich the strategy
22.11.2024

Megatrends always make hoteliers and tourism professionals sit up and take notice. After all, they are part of corporate strategies. This is why the third "Redebedarf" ("Need to talk") event organised by Quality Reservations (QR) was once again praised.

Hotels Tomorrow: the new event calls for new approaches to stage content
Craving content and Europe-wide networking
1.11.2024

The response to the announcement of "Hotels Tomorrow" (HOT) four weeks ago has been overwhelmingly positive. Curiosity runs high about the new event format on 17-18 February 2025 at the Pullman Montparnasse Paris from investment, real estate ownership, development, operations and other industry stakeholders. The planning is in the hot phase now: the programme. Make sure you get the early bird rate by registering in advance!  (This date has since been postponed to 16/17 June 2025, editor's note). 

HospitalityInside Investment BAROMETER 2024: Investments wanted again
Strong ray of light from the clouds
1.11.2024

"Bright to cloudy" announces the Barometer Index 2024, although the clouds have increased somewhat. Nevertheless, there is a strong ray of light when looking at your own company. Transaction volumes are also moving steadily upwards again - a slight, noticeable upturn in what remains a difficult environment. These are the findings of the latest, 12th Investment BAROMETER from HospitalityInside and Union Investment.

Survey: The 12th hospitalityInside INVESTMENT Barometer 2024 is running!
How strong will the transaction engine be?
24.9.2024

Thanks to its market resilience, the hotel asset class is currently overtaking the other asset classes. Investors see the Plus points. But what can we expect in terms of transactions? This is the key question in the new INVESTMENT BAROMETER from hospitalityInside in cooperation with Union Investment Real Estate. Just in time for Expo Real.

Quality Reservations: The impact of EU Football Championships and superstars
Catch-up effect in autumn
26.7.2024

For autumn, the German distribution specialist Quality Reservations (QR) is forecasting a catch-up effect for overnight stays and events in Germany that were postponed due to the European Football Championships, mega events and, in some cases, the Summer Olympics in Paris.

PMS: a checklist for the system change in the hotel
From the PC to the cloud
14.6.2024

Changing the property management system (PMS) in a hotel is rarely an easy decision. After all, it is the central platform for managing all data from all departments and is therefore of crucial importance. But the turning point is here. 

QR Reservations honors hoteliers with a 360-degree view
Let the thought leaders lead the way
22.3.2024

Distribution specialist QR Reservations has honored companies and people with a flair for change with its first "Forward Thinker Award". More than 280 QR partner hotels entered the competition.

STR-HOTCO analysis: Half of the lifestyle brands in Europe are only 8 years old
Upscale lifestyle tops the luxury segment
9.2.2024

The first lifestyle hotels came onto the market in Europe eight years ago. They are driven by the large chains. Accor offers the greatest lifestyle diversity with 11 brands. Sexy for investors and operators: lifestyle in the upper upscale segment is topping luxury hotels. An analysis by STR and the HOTCO conference in Vienna.

Culinary Identity creates sustainable gastronomy concepts as a win-win
Amazing Places
22.9.2023

In many hotels there are "Amazing Places"! Places that catapult turnover - up to 50% of food & beverage revenue. How do you achieve this? With plant-based cuisine, smart technology and creative use of space, say the F&B Heroes. This year they are illustrating their ideas for the first time at Expo Real.

F&B Heroes: How the (hotel) gastronomy can overcome the challenges
Superpower Mission
8.9.2023

Restaurants, especially in hotels, often lack a clear profile and efficiency. In other industries, six employees generate 1 million euros in sales; in the gastronomy business, the figure is 16. The F&B Heroes want to fix that. Founder Jean Ploner and partner Tim Plasse analyze and point out solutions.

More News

//static.hospitalityinside.com/image/convert/hos/2026/02/19/mediaserver-fp-2ffileorigs-2fkd-2fkdlsvnosrrtmwj7zzm-1771500587-w4pvatt-699721827ef2a553065978.jpg?s=5306a94de7f4fe0ca579289a0c9f05b3

German think tank establishes digitalisation task force

At the beginning of February, the think tank Zukunft der Gastwelt (DZG) established the task force "Digitalisation & Artificial Intelligence". The aim is to accelerate the digital transformation of the hospitality industry and to provide practical support to small and medium-sized businesses.

//static.hospitalityinside.com/image/convert/hos/2026/02/12/mediaserver-fp-2ffileorigs-2fmn-2fmnnsjqkiedgdgtlths-1770894234-udlkjjs-698e08f2122e2928544963.jpg?s=802d4aa673918392395d7f53cc44c141

The Power of Travel: Tourism by 2050

By 2050, we will see around 3.5 billion trips. The proportion of travellers in the global population could then grow from 50 to 70 per cent. The outlook for tourism is brighter than ever, says Google. But the rules of the game have changed.

//static.hospitalityinside.com/image/convert/hos/2026/02/12/mediaserver-fp-2ffileorigs-2frk-2frkbrp8jzsvktxvfn3m-1770894040-is84ujq-698de755aa72b215701807.jpg?s=858fbc64ecb3a00ea4e5dc5a2ce63202

US entry: More personal information demanded

The US further tightens its entry rules for tourists. Those wishing to spend their holidays there will probably have to disclose more information about their lives, including their social media activities.

//static.hospitalityinside.com/image/convert/hos/2026/02/05/mediaserver-fp-2ffileorigs-2f48-2f48fmdwmf3xqpsakwje-1770300252-dmulqqq-6984b615a4dbf895137601.jpg?s=ee965c50d00ad9bbed701b80d5d0d9ff

Accor embraces AI integration with new app

ALL Accor, the group's booking platform and loyalty program, announced the launch of its ALL Accor app in ChatGPT on 29 January 2026. The app is designed to make booking easier for travelers.

//static.hospitalityinside.com/image/convert/hos/2026/02/05/mediaserver-fp-2ffileorigs-2fdb-2fdbgixhpu7arymtw49t-1770300252-lkikrd9-6984b65b7c9b1966728440.jpg?s=a7622fa748466c7fb5fbac041dc61480

Budget and safety are key factors in travel decisions

For almost half of Germans, cost is the most important factor when choosing a travel destination. In addition to price, safety, accessibility, and the general economic situation also influence travel decisions. This is because more and more travelers are booking at short notice.

//static.hospitalityinside.com/image/convert/hos/2026/01/29/mediaserver-fp-2ffileorigs-2fct-2fctq8nbyrdiwd6p8sdb-1769689460-millxqy-697b7cdd200dc090643388.jpg?s=73595801edf522d3af31a5d12522c52f

60 million more tourists worldwide

An estimated 1.52 billion international tourists were recorded globally in 2025, almost 60 million more than in 2024. Arrivals grew by 4% in 2025.

//static.hospitalityinside.com/image/convert/hos/2026/01/29/mediaserver-fp-2ffileorigs-2flc-2flcz7acbcn19axfmtgz-1769689461-91ytnfw-697b8197680fd188132939.jpg?s=e4e11a03d0227e5e163636bffd5147ae

Hotel association announces Start-up Award 2026

The German Hotel Association (IHA) is launching the application phase for its Start-up Award 2026 and invites all start-ups with innovative product developments specific to the hotel industry to apply. 

//static.hospitalityinside.com/image/convert/hos/2026/01/22/mediaserver-fp-2ffileorigs-2fu0-2fu0irnmyv8wtnqlcveb-1769089057-sajo1gz-6972393bd3d3f354761471.jpg?s=14a4b6365b3ce27a015eb02bbe727d84

House swapping instead of hotels

Travellers are increasingly looking for alternative and affordable ways to explore the world. In addition to short-term rentals, holiday apartments and hotels, house swapping is developing into a travel model in its own right.

//static.hospitalityinside.com/image/convert/hos/2026/01/22/mediaserver-fp-2ffileorigs-2fmq-2fmqmohm8omwybu4w2lz-1769089057-5b43hjn-6972397d2e14d064892847.jpg?s=f7438472080046e6b02a25df0b7474bd

New global agreement on marine protection

On 17 January 2026, after more than 20 years of negotiations, the Agreement on the Protection of the High Seas came into force. It applies to areas of the oceans that lie outside national territorial waters (up to 12 nautical miles) and outside the national exclusive economic zone (up to 200 nautical miles).

//static.hospitalityinside.com/image/convert/hos/2026/01/15/mediaserver-fp-2ffileorigs-2fuu-2fuulrcz1lfrihu4lfbg-1768398791-zpnhziy-6968dcc1b07dd018678454.jpg?s=e681ed2959283eefd895858d19ee29db

AI goes shopping

The development of artificial intelligence has reached a new level: AI agents are now acting almost autonomously. Consumers are expected to encounter this for the first time this year: while shopping.

//static.hospitalityinside.com/image/convert/hos/2026/01/15/mediaserver-fp-2ffileorigs-2fhk-2fhkjketjrnfiite3zqy-1768398792-fxoqlyg-6968f551bd26f663823269.jpg?s=7a6123f405d354cec27b61f23230cc73

Climate Risk Index: These regions are at risk

The extent to which German cities and municipalities will be affected by climate change in the future varies considerably from region to region. The new "Climate Risk Index" shows this — it has examined natural hazards and forecasts the situation for individual locations up to 2050.

//static.hospitalityinside.com/image/convert/hos/2025/12/18/mediaserver-fp-2ffileorigs-2fhi-2fhi5izd97k7vuhcfj4w-1766057459-fydjgyo-6943ede343622222387999.jpg?s=2f671e633a1126c158dd5ae258f3c6f6

Europe's Christmas markets generate almost 1 billion euros

Mulled wine, bratwurst and roasted almonds - these things can be really lucrative. The most visited Christmas markets in Central Europe are in Germany and France and will welcome over 17 million people in 2025 - mainly day trip tourists.

//static.hospitalityinside.com/image/convert/hos/2025/12/18/mediaserver-fp-2ffileorigs-2fp7-2fp7itdpzredeh4yj4lc-1766057460-xtfcter-6943eeacbca17166953833.jpg?s=42d61698401a848d3f10d43d7c19d389

AI window: 2026 is the decisive year

By 2035, most hotel discoveries and bookings will happen through a single AI conversation, at least half of back-office tasks will be automated, and most routine guest requests will be handled by AI agents. Human staff will be left to do what algorithms can't.

//static.hospitalityinside.com/image/convert/hos/2025/12/10/mediaserver-fp-2ffileorigs-2fcl-2fclwzf0dcpkgzmvg4uv-1765374730-8zjboni-6939c85b0898f745798036.jpg?s=5f36ad1258c92227ae5ff8d10abb0b3b

The room key in your digital wallet

The Welcome Hotel Darmstadt has launched a pilot project. Together with Hotelbird and Vingcard, NFC-based wallet keys have been introduced in the hotel. These work without a separate app – and even when your smartphone battery is flat.

//static.hospitalityinside.com/image/convert/hos/2025/12/10/mediaserver-fp-2ffileorigs-2fdt-2fdtfmlb31uakxvsoyzw-1765374730-hepayti-6939c8a025cb6250493651.jpg?s=b362554b23bb38047180a90d008a5298

US authorities want to check tourists' social media accounts

US border guards want to scrutinise the social media profiles of short-term visitors, such as tourists and business travellers from Europe. What is behind this data collection?

//static.hospitalityinside.com/image/convert/hos/2025/12/04/mediaserver-fp-2ffileorigs-2frk-2frkiqjpqqktkrrzclzt-1764856379-gna8z4g-693199300f05f677030188.jpg?s=c5a47477a6e7f31517875019ee56db0d

Summer 2025 flight season: Not entirely a record-breaker

During the summer flight schedule, around 68.5 million passengers departed from Germany's main airports to destinations abroad. That was 3 million or 4.6% more travellers than in the previous year. However, only Spain, Greece and Turkey saw figures higher than before the pandemic.

//static.hospitalityinside.com/image/convert/hos/2025/12/04/mediaserver-fp-2ffileorigs-2fph-2fphgggh8jtjzf4ybmun-1764856380-zmxx2aw-693199d99f141966275098.jpg?s=4946b280fffeeee35e881beabd02dff5

Morocco: transforming into a sustainable travel destination

Morocco is also committed to responsible tourism: it is massively expanding its rail transport network, while the number of eco-friendly accommodations and local community projects is growing, making the country an interesting and sustainable destination.

//static.hospitalityinside.com/image/convert/hos/2025/11/26/mediaserver-fp-2ffileorigs-2fkn-2fknqfd2cqj7h08ah4mg-1764154346-flm0w9g-6926dc0d456b9556472915.jpg?s=a31d9ab20316f11726a57bd16c6ae124

Who can be held responsible for AI errors?

Artificial intelligence makes many things easier at work – but who is liable when the tools produce incorrect results? A legal expert explains.

//static.hospitalityinside.com/image/convert/hos/2025/11/26/mediaserver-fp-2ffileorigs-2fp0-2fp0pdxafdurkpsavzun-1764154346-wd5wae7-6926f079753dc298561784.jpg?s=5fd3ceba606971b9e7c5e7957f4bb481

Hotels as pioneers in e-mobility

A survey in Austria shows that 84% of the hotels surveyed already offer e-charging stations. Investment and energy costs are the biggest hurdles.

//static.hospitalityinside.com/image/convert/hos/2025/11/20/mediaserver-fp-2ffileorigs-2fro-2froloqtzo61uonk5rau-1763557653-frfgckv-691f1b7c60aa1959830478.jpg?s=2461dd3dc46c1160b46c6b1592547c91

Digital Act: Changes are too weak

On this week's Wednesday, the European Commission presented proposed amendments to key European digital regulations. This so-called Digital Omnibus affects, among other things, the General Data Protection Regulation (GDPR) and the AI Act. There has been criticism on many fronts.

//static.hospitalityinside.com/image/convert/hos/2025/11/20/mediaserver-fp-2ffileorigs-2fug-2fugptrgw3ojjgcksxcw-1763631337-8qaoqot-691f19a745324600458793.jpg?s=c6be5dff0ed1a272a7a45186b3142cb0

xChange behind the Pullman portal

Accor is preparing its premium brand Pullman Hotels & Resorts for the future. Under the slogan "Pullman xChange", ambitious ideas have been developed that connect global and local communities at the hotel bar or bring them together in think tanks through culture and art

//static.hospitalityinside.com/image/convert/hos/2025/11/13/mediaserver-fp-2ffileorigs-2f5w-2f5w4ypncplvku8li2yl-1763029769-uy7igls-6915c5ebdb914717253046.jpg?s=607504f886e3fd4c4bec79ca763ed8d7

Airlines stop misleading climate promises

Lufthansa, Ryanair & Co voluntarily scrap their "green" promises. Critics say this is a kind of indulgence trade – they have won.

//static.hospitalityinside.com/image/convert/hos/2025/09/04/hotel-sign-facade-exterior-16-9-1920-c-photobank-adobe-stock-68b9b610a96ec638214691.jpg?s=c6a95673099f3f944a7efb67f252e587

Complaint against Booking's star ratings

The Dutch Reclame Code Commissie (RCC) has reprimanded Booking.com for the hotel star ratings displayed on its OTA platform. There is a lack of transparency and control. 

//static.hospitalityinside.com/image/convert/hos/2025/11/06/mediaserver-fp-2ffileorigs-2f8v-2f8vv87rqetoetwmkbl8-1762427460-dhoybar-690c95a299abd528564355.jpg?s=343397a5af7959f28f8240a84171ff3d

Faster rail travel to EU cities

From Berlin to Copenhagen in just four hours: the EU wants to enable faster rail travel between major cities by 2040 and make short-haul flights less attractive. Will rail companies play along?

//static.hospitalityinside.com/image/convert/hos/2025/11/06/mediaserver-fp-2ffileorigs-2f6r-2f6rqq3co8acpmpagbuk-1762427460-crvrk0w-690caeb196e4d875659024.jpg?s=3a0504c5ebf7bf23fc6101b1436ba535

Only one in eight people know their carbon footprint

Shortly before the start of the World Climate Conference in Brazil, attention is turning to effective climate protection measures. Politicians and businesses are working on climate-neutral energies and the circular economy, but conscious behaviour in everyday life can also make a big difference.

//static.hospitalityinside.com/image/convert/hos/2025/10/30/mediaserver-fp-2ffileorigs-2f4e-2f4eaxuz2haiyroqvlpi-1761815972-lg1hnyi-690369f4b711c532017641.jpg?s=08ba515e107221bff253070ba7974b8b

From odd to annoying: food waste in holiday homes

When holidaymakers leave, landlords of holiday homes are often left with more than just memories – especially in the kitchen. What happens to the food that is left behind?

//static.hospitalityinside.com/image/convert/hos/2025/10/30/mediaserver-fp-2ffileorigs-2f4e-2f4euv4hjhrmb2iqpvg4-1761822589-tgr6cd3-690366cc42653624124867.jpg?s=2109a89bd3052eb6b36b786e267d2fae

Apps for second-hand purchases are a HIT

72% of consumers use digital platforms and apps to promote sustainability. Second-hand platforms, comparison portals and smart home technologies are particularly popular.

//static.hospitalityinside.com/image/convert/hos/2025/10/23/mediaserver-fp-2ffileorigs-2fly-2flybg0dboyuu3nfyyhu-1761221099-jbu5ez7-68fa5f254fbf2288842443.jpg?s=2b26ecad43812bfa5e1fa1452fee760a

Travel in 2026: uncompromisingly individual

According to a survey, travellers want their holidays to be tailored precisely to their individual needs. To achieve this, they are willing to experiment and are open to new technologies.

//static.hospitalityinside.com/image/convert/hos/2025/10/23/mediaserver-fp-2ffileorigs-2fx6-2fx6azb1acch5psy50tx-1761221099-h7uc36l-68fa264be1ce6602741773.jpg?s=455d85e2f7e0e787bfa6026389283c14

An eco-friendly hotel room on rails

How wonderful it would be to travel in your “own” glass train carriage and observe nature without disturbing or harming it. Every day, you can plan your journey via an app and travel from lakes to forests.

//static.hospitalityinside.com/image/convert/hos/2025/10/16/mediaserver-fp-2ffileorigs-2fjz-2fjzsnhqhhlmq8dnhdtl-1760604931-2sjofa8-68f0ed44b44b2254163512.jpg?s=a4b09e25562930e6f849aafbb0479da4

Palma bans new hostels and holiday apartments

The city of Palma de Mallorca is introducing stricter rules for tourism. The city administration on the holiday island is planning a comprehensive ban on new holiday apartments and hostels. 

{"host":"hospitalityinside.com","user-agent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","accept":"*/*","accept-encoding":"gzip, br, zstd, deflate","x-forwarded-for":"216.73.216.84","x-forwarded-host":"hospitalityinside.com","x-forwarded-port":"443","x-forwarded-proto":"https","x-forwarded-server":"17fef66d9534","x-real-ip":"216.73.216.84"}REACT_APP_OVERWRITE_FRONTEND_HOST:hospitalityinside.com &&& REACT_APP_GRAPHQL_ENDPOINT:http://app/api/v1